Mobile Vehicle Service Technician, Houston

Lucid MotorsHouston, Texas, United States · Posted 19 days ago

Full-timeEst. 55,000 USD

Description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

Mobile Service Technician - Houston

The Mobile Service Technician is a unique position that covers field service repairs. This position would be responsible for traveling to client locations in the Greater Houston Area and will be responsible for diagnosing, maintaining and repairing Lucid Motors vehicles in the field. Lucid provides Mobile Service Technicians with a service van or truck and provides the needed tools. This fixed operation position will work independently as well as a team where you will have the support of the closet Houston service location. You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment. As a Mobile Service Technician, it is expected to have ASE certifications obtained within 6-8 months of hire date. Lucid will reimburse the cost associated with successful completion.

Responsibilities:

Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management

Work directly with clients to provide a high level of customer experience

Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions

Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems

Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately

Accurately document client concerns for diagnosis and repair

Follow correct repair order documentation procedures, i.e. The Three C’s

Invoice and collect payment

Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed

Review appointment schedule to plan travel time and visit duration for mobile services

Provide support at Service Center based on demand

Ability to travel in assigned territory and other service locations
Other duties as assigned

Qualifications:

2-5 years of experience as an automotive service technician

Self-sufficient, highly organized and comfortable working independently and as part of a team

Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain

Customer facing experience exhibiting excellent written and verbal communication skills

Proficient in Microsoft Office as well as learn proprietary DMS software

EPA 609 Certification

Willingness to complete Lucid provided CPR training post hire

Valid driver’s license with no suspensions within the past year.   Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications:

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)

Previous Mobile Service Technician experience

Previous experience with EV diagnosis and

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