Description
Liquid Personnel is recruiting a Service Manager – CQC on behalf of its client. This is a home-based role with frequent travel required across Lincoln, Doncaster, and Norwich.
An exciting opportunity has arisen for an experienced Service Manager to oversee a portfolio of support services across multiple locations. This role is ideal for someone who thrives in a dynamic environment and is passionate about leading teams to deliver high-quality, person-centred care.
About The Role:
You’ll be responsible for managing approximately 900–1,000 commissioned hours weekly across four to five service packages. This includes direct line management of over 30 support staff, including bank workers. Your leadership will be key in fostering a positive team culture, enhancing staff wellbeing, and ensuring consistent, high-quality support for individuals with complex needs.
This role combines operational leadership with financial accountability. You’ll oversee rotas, staffing levels, recruitment, and retention, while ensuring each service remains financially sustainable. Flexibility is essential, as the role includes participation in a rotational on-call schedule covering seven days a week.
What will your responsibilities be?
- Lead and support service teams to deliver outstanding care aligned with contractual and regulatory standards.
- Monitor and manage budgets, ensuring financial targets and KPIs are met across all services.
- Maintain compliance with regulatory frameworks, including CQC’s Single Assessment Framework.
- Drive performance improvements using data, innovation, and best practices.
- Conduct regular supervision and appraisals for support staff.
- Collaborate with internal departments such as HR, Clinical Support, and Finance to maintain a transparent and supportive working environment.
- Manage employee relations and ensure adherence to company policies.
- Engage with commissioners and contribute to service development and expansion.
- Work closely with mobilisation and clinical teams to ensure smooth transitions for new services.
Benefits:
- Competitive salary package
- Company pension scheme
- Opportunities for professional development
- 25 days annual leave (plus an extra day after 12 months)
- Access to Blue Light Card discounts
Qualifications & Experience:
To be successful in this role you must have,
- Minimum 5 years’ experience in operational leadership within health or social care.
- Level 4 qualification (or higher) in Leadership or Management.
- Strong understanding of supporting individuals with learning disabilities, mental health conditions, or complex needs.
- Skilled in risk management and mitigation.
- Full UK driving licence and access to a vehicle.
- Solid grasp of business operations including HR, contracts, and procurement.
- Proven experience in budget and P&L management.
- Excellent communication, leadership, and project management skills.
- Resilience and the ability to perform under pressure.
- Ability to build effective relationships with stakeholders and drive change.
- Knowledge of commissioning and contract management.
- Proficient in Microsoft Office and other relevant systems (e.g., finance, rostering, client management).
Desirable:
- Understanding of clinical governance.
- Experience in leading change initiatives.
Reasonable Adjustments:
If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. With this information, we will provide appropriate support to you throughout the process and into your work placement.
We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of practice for the international recruitment of health and social care personnel in England, based on the World Health Organisation (WHO) Workforce Support and Safeguard List.
BH - 194364
GH - 33147
Similar jobs
Title: Client Experience & Compliance Manager Location: Melbourne, Australia About us ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialities, midwives and home care/healthcar…
Job Title: Assistant Team LeaderLocation: Gurgaon About ICG Medical: ICG Medical is a leading global healthcare recruiter with a focus on nurses (all specialties), midwives and home care/healthcare workers. Our company v…
Job title: Sales Manager (GSCAN Healthcare Staffing)Location: Gurugram, India About usICG Medical is a leading global healthcare recruiter focused on nurses (all specialties), midwives, and home care/healthcare workers.…
We’re hiring a Director of Customer Experience (SaaS) 🗓️ Full-time | Permanent 📍 Location: Melbourne 🏡 Hybrid working: 2 days in office, 3 days WFH 💰 Competitive salary package + company stock (RSUs) 👋 Meet AlayaCar…
Est. 90,000 USD
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of service…
Role Overview The Assistant Compliance Manager will support the Compliance Manager in maintaining high standards of regulatory compliance, risk management, quality assurance and audit readiness across the business. This…
Est. 57,600 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 50,000 USD
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in th…
Est. 80,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 100,000 USD
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in th…
Est. 43,440 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 95,000 USD
Clinical Care Manager (RN) – Home Health This position is located in VitalCaring Port Charlotte, FL branch. VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we crea…
Est. 140,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 120,000 USD
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of service…
Est. 80,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 83,200 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 95,000 USD
Clinical Care Manager (RN) – Home Health VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we create meaningful connections that change lives. As a Clinical Care Man…
Est. 85,000 USD
Clinical Care Manager (RN) – Home Health VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we create meaningful connections that change lives. As a Clinical Care Man…
Est. 85,000 USD
Clinical Care Manager (RN) – Home Health VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we create meaningful connections that change lives. As a Clinical Care Man…
Are you interested in working directly for a single sponsor while having the security and additional career opportunities that working for a global CRO can bring? Our team says it’s the best of both worlds…. ClinChoice i…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 155,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 85,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 95,000 USD
Clinical Care Manager (RN) – Home Health VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we create meaningful connections that change lives. As a Clinical Care Man…
Est. 85,000 USD
Clinical Care Manager (RN) – Home Health VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we create meaningful connections that change lives. As a Clinical Care Man…
Est. 95,000 USD
Clinical Care Manager (RN) – Home Health VitalCaring - Where Your Leadership Drives Patient Outcomes At VitalCaring, we don’t just deliver care - we create meaningful connections that change lives. As a Clinical Care Man…