Senior Forward Deployed Engineer
Boston, Massachusetts, United States · Posted 1 month agoDescription
About Us:
Liberate Innovations Inc. is a Series-A funded AI company focused on revolutionizing the insurance industry through advanced technology solutions.
We are seeking a Solutions Engineer to bridge the gap between our cutting-edge products and our customers' technical needs, ensuring successful deployment and integration. In this role, you will work closely with customer success, sales, product, and engineering teams to deliver AI-driven solutions that drive measurable value for our customers.
*Location: Boston or San Francisco (Berkeley) hybrid role (2 day/week in-office)
Key Responsibilities:
- Collaborate with the sales team to understand customer requirements and design tailored AI-driven solutions that meet their specific business needs.
- Serve as the technical expert during the post-sales process, providing product demonstrations, technical presentations, and answering detailed customer inquiries.
- Work closely with customers to assess their current systems and workflows, identifying integration points for our AI solutions.
- Develop and deliver customized product configurations and prototypes to demonstrate the value and functionality of our solutions.
- Assist in the implementation process by providing technical guidance, troubleshooting issues, and ensuring seamless integration with customer systems.
- Act as a liaison between customers and the product development team, communicating customer feedback and helping to shape future product features.
- Provide post-sales support to ensure customer satisfaction and continued product success.
- Create and maintain technical documentation, including integration guides, FAQs, and best practices.
Qualifications:
Must have
- 5+ years of experience in a solutions engineering or technical consulting role, preferably within the AI or technology sectors.
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Extreme sense of ownership, urgency, and customer obsession to ensure that you will thrive in our early stage enterprise startup environment
- Experience with programming languages such as Python, Java, or similar, and familiarity with APIs, data integration, and cloud platforms.
- Strong technical background with experience in software development, system integration, and cloud-based solutions.
- Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non-technical audiences.
- Proven ability to manage multiple customer engagements simultaneously, delivering high-quality results under tight deadlines.
- Strong problem-solving skills and a proactive approach to addressing customer challenges.
Nice to have
- Familiarity with AI, machine learning, and data analytics technologies and how they can be applied in enterprise environments.
- Experience in the insurance technology or financial services industries.
- Previous experience working in a startup or high-growth environment.
- Certifications in cloud platforms such as AWS, Google Cloud, or Azure.
Salary Range: $120,000-$180,000
The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
Benefits:
- Competitive salary with equity options
- Flexible PTO
- 401(k) plan
- Comprehensive health, dental, and vision insurance
- Flexible work environment with remote work options
- Collaborative and innovative company culture
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