Description
We are looking for a Store Manager to drive sales and client experience by leading with purpose and cultivating a culture of high performance, personalized service, and operational excellence; empowering store teams to achieve targets by creating exceptional experiences and building lasting client loyalty.
WHO YOU ARE
- A natural motivator who brings out the best in her team and leads by example on the floor
- Detail-oriented, with a sharp eye for visual standards and a genuine sense of pride in how the store looks and runs
- Organized and dependable, able to juggle scheduling, inventory, and daily operations without dropping the ball
- A thoughtful observer who reads both the numbers and the room, and knows when something needs attention before it becomes a problem
- A team builder who takes onboarding and development seriously, and invests in growing talent
- A strong communicator who keeps the Corporate Team in the loop and represents the brand well in every interaction
WHAT YOU'LL DO
- Lead the team to achieve sales goals by modeling, motivating, training, and mentoring a client-focused team that values every customer interaction
- Manage schedules per allotted labor hours, supporting client interactions and maximizing traffic
- Partner with the People team to acquire, onboard, and develop best-in-class talent
- Oversee daily operations of the retail store, including but not limited to opening/closing, inventory management, cleaning, facilities management, supply ordering, and financial stewardship
- Meet and maintain visual standards inclusive of window displays, merchandise displays, and daily housekeeping duties
- Conduct thoughtful analyses of the business that balance business analytics with client feedback and observations of the team to identify ways to continue to improve
- Maintain a close partnership with the Corporate Team
WHAT YOU'LL BRING
- Minimum of 3+ years of retail managerial experience
- Strong interpersonal skills with the ability to build rapport effortlessly
- Superior coaching and mentoring skills
- Proven track record of meeting and exceeding sales goals with a strong drive for results
- Genuinely enjoys selling in a retail environment through building relationships with clients and the team
- Strong communication skills, both oral and written, with the ability to explain product attributes and benefits clearly and effectively
- Organized with the ability to prioritize and multi-task
- Strong drive to complete tasks with a high degree of accuracy
- The ability to work a retail schedule, which includes weekends and some holidays
- Positive demeanor; leads with kindness and grace
- Team player who works well with others
- Actively gives and receives feedback
- Takes an active role in the professional development of others
- Skilled in using POS systems, such as Shopify, and related inventory-management software
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