Description
Job title: Product Manager
Location: Paris — Hybrid - 3 days in office
Salary: €45,600 - €57,000
Team: Product Management - Customer Care Value Stream
Reporting to: Head of Product
This role is based in France and requires the successful candidate to be based in or willing to relocate to France. Fluent French and English (spoken and written) are essential for this position.
At this time, we are not able to offer visa sponsorship for this role. We are committed to building a diverse, global team and our sponsorship policy is evaluated on a role-by-role basis. We encourage you to keep an eye on our careers site to stay informed about future opportunities where we are able to offer visa sponsorship
Please submit your profile in English.
Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today's challenges while accelerating the shift to a clean, electrified future. Leveraging Data, AI, and real-time decision-making we turn energy complexity into growth opportunities for our partners.
By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable and affordable.
With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.
Where in the world of Kaluza will I be working
You will be specifically working with the team building out our contact centre solution and the Kaluza Agent Experience (KAE). Our Customer Care platform powers AI-driven, cost-efficient service operations for global energy retailers, enabling personalised customer experiences across contact centres, digital channels, and case management.
This role is mission-critical to Kaluza’s vision. You will lead the product strategy, delivery, and client outcomes for Kaluza’s Customer Care solutions for ENGIE France, while contributing to the evolution of our Global Core capabilities.
What will I be doing?
As the Customer Care Product Manager, you are accountable for the outcomes delivered by your product. You will ensure design and engineering teams have absolute clarity on priorities and scope to drive meaningful results for end users and commercial value.
You will:
- Lead Product Strategy: Own the Customer Care product strategy and roadmap for Kaluza clients in France, balancing Global Core reuse with specific French localisation requirements.
- Build High-Value Solutions: Develop our suite of tools for the Contact Centre Solution, including CCaaS (Contact Centre as a Service) and Case Management, to enable efficient, high-value conversations.
- Drive AI Innovation: Utilise the latest AI technology to automate and personalise the customer experience and champion agent productivity tools.
- Foster Client Partnerships: Act as the senior product counterpart to client stakeholders (such as ENGIE), leading workshops and translating their needs into scalable capabilities.
- Execute & Optimise: Lead cross-functional teams (engineering, design, data, and commercial) to ensure efficient delivery, removing blockers and resolving cross-team dependencies.
- Deliver Operational Excellence: Define and track key contact centre metrics such as AHT, FCR, CSAT, and NPS to ensure solutions deliver measurable cost-to-serve improvements.
Is this the job for me?
You are the right person for us if you:
- Have significant product leadership experience in enterprise SaaS and have worked in agile product organisations.
- Possess deep knowledge of contact centre operations and agent workflows.
- Have experience working with French enterprise clients and a strong understanding of localisation requirements, including language and regulation.
- Are skilled at stakeholder management at the executive level, with the ability to manage trade-offs between speed and long-term value.
- Are data-oriented, with an adeptness for using operational metrics to assess product performance and drive continuous improvement.
- Have a background in energy retail or utilities (this will set you apart!).
- Are excited by AI-driven automation, including voice bots and agent assist technology.
Kaluza Values
Here at Kaluza we have five core values that guide us as a business:
Play to win, Solve the real problem, Build trust every day, Own the outcome, Go further together
We want the best people
We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.
We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.
Find out more about working at Kaluza on our careers page and LinkedIn.
You can also find our Applicant Data Protection Policy here.
Similar jobs
Est. 64,950 EUR
Job title: Product Manager - Device Data Management (Fluent French & English) Location: Paris — Hybrid (3 days in office)Salary: €57,600 - €72,000Team: Product Management - Data Device Management Reporting to: Group…
Est. 64,950 EUR
Job title: Product Manager (Billing)Location: Paris — Hybrid (3 days in office)Salary: €57,600 - €72,000Team: Product Management - Billing & PaymentsReporting to: Head of Product This role is based in Paris, France a…
Est. 80,000 GBP
Job Title: Product Manager (Data)Location: London, Bristol or Paris (Hybrid - 3 days in office)Team: Data ProductsReporting To: Director of Product This role is based in London, Bristol or Paris and requires existing rig…
Est. 47,700 EUR
Job title: Learning and Adoption Specialist (12 Month Fixed-Term) Location: Paris Salary: €42,400 - €53,000 Team: Client Delivery EMEA Reporting To: Operating Model Design Lead This role is based in Paris, France and req…
Est. 146,700 GBP
Job title: Director of Product & Tech DeliveryLocation: Bristol or London (hybrid)Salary: £130,400 - £163,000Team: Product & Tech OperationsReporting to: VP Product & Tech Operations This role is based in eit…
Est. 62,000 EUR
Job Title: Senior Engineer I Location: Paris (Hybrid) Salary: €54,000 - €70,000 Team: Client Engineering Reporting To: Software Engineering Manager This role is based in Paris and requires an existing right to work in Fr…
Est. 155,500 GBP
Job title: Director of Platform OperationsLocation: Bristol or London (Including hybrid)Salary: £141,000 - £170,000Team: Product & Tech OperationsReporting to: VP Product & Tech Operations This role is based in e…
Est. 80,000 GBP
Job title: Global Pre-Sales Lead Location: London/Bristol - Hybrid Team: Commercial Reporting To: Head of Pre-Sales This role is based in London and requires existing right to work in the UK. At this time, we are not abl…
Est. 120,000 GBP
Job title: Pre-Sales Senior Engineer Location: London/Bristol - Hybrid Team: Commercial Reporting To: Head of Client Solutions This role is based in London or Bristol and requires existing right to work in the UK. At thi…
Est. 90,000 GBP
Job title: Pre-Sales Solutions Architect Location: London / Bristol - Hybrid Team: Commercial Reporting To: Head of Client Solutions At this time, we are not able to offer visa sponsorship for this role. We are committed…
Job Title: Client Support Engineering Manager Location (including hybrid): Melbourne, Australia Team: Engineering Reporting To: Interim, VP of Engineering Kaluza reimagines energy to bring net-zero within everyone's reac…
Est. 120,000 GBP
Job title: Senior Engineering Manager (Data Platform & Analytics Engineering)Location: London, Bristol or Edinburgh (Hybrid - 3 days in office)Reporting to: Head of Data Science & Products This role is based in L…
Est. 155,000 GBP
Job title: Sales Director - EMEA Location: London Team: Commercial Base Salary: £130,000 - £180,000 + uncapped commission (OTE 100%) Reporting To: Chief Commercial Officer This role is based in London and requires existi…
Est. 85,000 GBP
Job title: Senior Finance Operations Manager Location: London Salary: £80,000- £90,000 Reporting To: Financial Controller This role is based in the London and requires existing right to work in the UK. At this time, we a…
Est. 60,000 GBP
Job title: Business Development Manager Location: London - Hybrid Team: Commercial Reporting To: Director of Partnerships At this time, we are not able to offer visa sponsorship for this role. We are committed to buildin…
Est. 102,000 GBP
Job title: Analytics Engineering LeadLocation: London / Bristol / Edinburgh (Hybrid - 3 days in office)Salary: £90,000 - £114,000Team: Data This role is based in London, Bristol or Edinburgh and requires existing right t…
Est. 55,300 GBP
Job title: Future Interest: Analytics Engineer Location: London, Bristol or Edinburgh (Hybrid working model) Salary: £46,400 - £63,800 Team: Analytics Engineering team Reporting To: Analytics Engineering ManagerIMPORTANT…
Est. 108,000 GBP
Location: London or Bristol, UK - Hybrid Salary: £96,000 - £120,000 (HOD) Team: People Reporting To: VP Talent This role is based in London or Bristol, UK and requires an existing right to work in the UK. At this time, w…
Est. 112,000 EUR
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Est. 55,000 EUR
Welcome to DKB Code Factory…. { { … a_place_to_stay_yourself: } } ; { { … a_place_to_stay_curious: Join DKB Code Factory as the Product Manager for Customer Service Automation and own the roadmap and backlog for PEGA-bas…
Est. 50,000 EUR
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Est. 80,000 GBP
About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communic…
Est. 70,000 GBP
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Hello, let’s meet! Who We Are While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big…
Est. 180,000 EUR
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Est. 87,500 GBP
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Est. 155,000 GBP
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Est. 35,000 GBP
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online ap…
Est. 110,000 GBP
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appr…
Est. 60,000 EUR
Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by…