Description
The Joblogic Story
Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 2013, we have grown from ~£500K ARR to ~£35M+ ARR and expanded our team from 11 to 500+ people.
Recently, we secured a strategic growth investment from Vista Equity Partners — a global technology investor specialising in enterprise software. This investment includes over £100 million in new primary capital and will fuel our next phase of growth by accelerating our AI-first roadmap, expanding our platform into CAFM (Computer-Aided Facilities Management) capabilities, and supporting our expansion across Europe and beyond.
With Vista’s backing, we’re transforming from a successful UK business into a global scaling SaaS rocket ship, and we’d love for you to join us on our journey to £100M ARR across international markets.
Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. With over 100,000 users across industries including HVAC, plumbing, electrical maintenance, facilities management, and building fabric maintenance, we are entering a new era of intelligent automation, predictive maintenance, and data-driven decision-making for service firms.
About the role:
We are looking for an AI Product Specialist to join our AI Product Operations team. You will support the delivery and continuous improvement of AI products and AI agents within a SaaS-based product environment, from customer discovery and agentic workflow design through requirements, delivery, UAT, customer onboarding, feedback, and post-release improvement.
You will work closely with customers, Product, and Development teams to translate business needs into clear workflows, specifications, and prioritized product improvements.
- Understand customer business processes, use cases, and agentic workflows.
- Create workflow diagrams, product requirements, and specification documents.
- Support the planning and delivery of AI agents, product features, and enhancements.
- Manage product and improvement backlogs and support prioritisation.
- Coordinate delivery with Development and other internal teams.
- Clarify requirements and manage changes throughout development.
- Plan and run UAT, track issues, and support release readiness.
- Support customer onboarding, pilots, product adoption, and rollouts.
- Gather and analyse customer feedback, usage insights, and evolving requirements.
- Investigate product issues and coordinate fixes through to resolution.
- Run post-release QA evaluations and identify quality and performance improvements.
- Maintain accurate Jira tickets, documentation, customer updates, and project records.
- Bachelor’s degree in Computer Science, Business Analytics, or related field
- 3+ years of relevant experience in Product Operations, Product Management, Project Management, Business Analysis, Implementation, Customer Success, or a similar role.
- Experience working in a SaaS-based product or technology environment.
- Experience supporting or coordinating software or technology product delivery.
- Strong requirements gathering and business process analysis skills.
- Experience creating workflow diagrams, specifications, and product documentation.
- Experience managing product, feature, or improvement backlogs.
- Good understanding of UAT, release readiness, and QA processes.
- Strong customer-facing communication and stakeholder management skills.
- Strong organisation, planning, and problem-solving skills.
- Ability to manage multiple priorities and drive actions through to completion.
- Experience with AI products, AI agents, or agentic workflows.
- Understanding of FSM business processes or similar operational workflows.
- Experience with Jira, HubSpot, SharePoint, or similar tools.
- Experience with customer onboarding, pilots, implementation projects, or SaaS product adoption.
- Experience running structured QA or product evaluation activities.
- Experience working with international customers.
WHAT WE OFFER
- Accelerated career path in a professional environment ripe with opportunities for future career progression and growth
- A comprehensive compensation package encompassing extended health benefits, with fully covered premiums.
- 29 Annual Paid leaves and parental leave top-ups to support your growing family (As per Company Policy).
- Paid 8 sick leaves & uncapped compassionate leaves (As per Company Policy).
- Life Insurance & Medical Insurance (Including Family).
- OPD
- Provident Fund.
- Gym allowance.
- Maximum 45 weekly hours (Monday-Friday).
- Working hours - 8.5 hours/day including 1 hour break.
Similar jobs
Est. 65,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Est. 65,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Est. 55,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Est. 55,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for ou…
Est. 124,000 USD
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers,…
Est. 190,500 PLN
Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the…
Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the…
Est. 120,000 GBP
We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading s…
Est. 166,000 USD
84.51° Overview: 84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experienc…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 55,000 GBP
The Joblogic Story Established in 1998, Joblogic is the UK’s #1 Field Service Management (FSM) software platform. We are a global business with offices in the UK, Pakistan, and Vietnam. Since our management buy-out in 20…
Est. 151,000 GBP
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable product…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 124,000 USD
Company Description Air is the leader in Enterprise Readiness. Our mission is to establish readiness as a real-time condition that is continuously achieved. Today, a dangerous Readiness Gap exists between what the front…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to…
Est. 144,000 USD
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 166,000 USD
84.51° Overview: 84.51° is a retail data science, insights and media company. We help The Kroger Co., consumer packaged goods companies, agencies, publishers and affiliates create more personalized and valuable experienc…
About Us: We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our…