Account Manager (China)

JetBrainsShanghai, China · Posted 2 months ago

Full-time

Description

At JetBrains, we create intelligent tools that help developers work smarter. For more than 25 years, our products—IntelliJ IDEA, PyCharm, WebStorm, Rider, TeamCity, AI-powered tools, and many others—have been shaping the global software ecosystem. Millions of developers and thousands of companies worldwide rely on JetBrains to build, ship, and scale their software.

We are looking for a proactive and relationship-oriented Account Manager to support our B2B customers in China that do not have dedicated Key Account Manager coverage. These accounts range from fast-growing startups to large enterprises, representing substantial potential for expansion, cross-sell, and long-term partnerships.

You will drive new revenue, protect renewals, and help customers adopt more of the JetBrains ecosystem—including IDEs, AI offerings, and team tools. The role combines strategic work with high-value accounts and a programmatic model for long-tail customers at scale.

In this role, you will:

Grow your portfolio

Manage B2B customers in the China segment without assigned KAM coverage.
Work with companies of all sizes—startups, scale-ups, and large enterprises.
Develop strong relationships with technical and business stakeholders.
Identify and drive upsell, cross-sell, and multi-product expansion opportunities (IDEs, AI solutions, Team Tools).

Drive new and recurring revenue

Grow new recurring revenue by converting trials, expanding usage, and positioning higher-value editions.
Secure renewals on time and prevent churn through consistent, proactive engagement.
Analyze account potential and prioritize focus using a data-driven, programmatic approach.

Expand adoption & prevent churn

Monitor product usage, renewal cycles, lead history, support signals, and customer behavior.
Act early on risks and build engagement campaigns (inbound and outbound) across your segment.
Ensure customers gain full value from JetBrains tools and are aware of the broader product ecosystem.

Run full-funnel sales motions

Work with inbound leads, trials, demos, evaluations, and outbound opportunities.
Qualify opportunities, run discovery, prepare proposals, and guide customers through the full sales cycle.
Maintain clear next steps and accurate forecasting.

Collaborate cross-functionally

Partner with Customer Success Engineering for technical deep dives and evaluations.
Work with Business Development, Product, Marketing, Sales Excellence, and KAM teams on joint initiatives.
Bring structured customer insights back to influence product strategy and messaging.

Ensure operational excellence

Maintain a clean, accurate CRM pipeline with clear next steps and deal context.
Use segmentation and playbooks to scale outreach across many accounts.
Participate in events, webinars, and community activities to strengthen relationships with the developer audience.

We'd love to hear from you if you have:

2–4 years of experience in Account Management, Customer Success, or Sales (ideally in SaaS or developer tools).
Strong relationship-building skills and the ability to manage a high-volume portfolio.
Proven success in upsell, cross-sell, renewal, or expansion motions.
An analytical approach to pipeline management and account prioritization.
Familiarity with SPIN or other value-based sales methodologies.
Confidence working with technical audiences and motivation to learn JetBrains products deeply.
Experience with CRM systems (Salesforce preferred) and modern sales tooling (e.g., Outreach, Salesloft).
Native fluency in Chinese and professional proficiency in English (B1/B2), required for internal communication. Additional languages, including programming languages, are a plus.

We offer:

Twenty-five days of paid vacation.
Supplementary medical insurance.
Meal and commuting allowances.
A flexible working schedule.
Learning opportunities, including language classes and other work-related skills.
Opportunities to travel to professional conferences all over the world.
A friendly work environment with approachable colleagues who love what they do.

Why join us?

This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work.

#LI-EG1

We are an equal opportunity employer

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