Description
We are seeking a highly motivated and detail-oriented Specialty Pharmacy Technician to join our team at Apex / IVX Health. The ideal candidate will have experience working with specialty medications and a strong understanding of pharmacy procedures.
ABOUT THE ROLE
The Pharmacy Technician works as a liaison between patients and healthcare organizations, with the primary role of ensuring patient safety while providing excellent patient service. This individual fields calls from patients, providers, and third-party payers, and helps to answer questions by listening, educating, and problem solving.
ESSENTIAL JOB RESPONSIBILITIES
- Ensures that patient’s pharmacy needs are fulfilled in a timely, accurate and service oriented manner.
- Verifies insurance information and obtains necessary preauthorization
- Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs
- Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations
- Organizes medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; preparing other pharmaceutical therapies
- Focuses on conflict resolution without blame; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and attempts new things
- Employs the interpersonal and advocacy skills necessary to deal with a diverse patient population successfully and professionally
- Ensures customer satisfaction by answering questions, resolving issues, and using proper phone etiquette; Uses reason even when dealing with emotional topics; Manages difficult or emotional customer situations.
- Responds promptly to customer needs; Responds to requests for service and assistance.
- Remains focused and on-task; delegates appropriately; able to multi-task; avoids distraction; meets deadlines
- Plans for action; maintains a strategic outlook; seizes opportunities to enhance personal and professional development; Sees projects through to their final stage
- Assists with training new employees as necessary
- Adapts readily when new roles and responsibilities arise during times of organizational growth
- Works inter-departmentally to promote organizational development
- Participates in Quality Management activities, provides input on areas identified as needing quality improvement, and reports to the Quality Management Committee as necessary
- Maintain patient confidence by operating in compliance with HIPAA, local, state, and federal guidelines, and the organization’s privacy policies
REQUIRED COMPETENCIES AND SKILLS
- Ability to perform duties in accordance with the organization’s, state and federal policy and law
- Strong Interpersonal Skills, Written and Oral
- Communication Skills, Written and Oral
- Strong Data Entry Skills
- Ability to work independently under general supervision and effectively prioritize workload
- Ability to demonstrate workstyle flexibility and teamwork, including being pleasant with others on the job and displaying a good-natured, cooperative attitude
- Knowledge of basic medical terminology
- Sound understanding of all federal and state regulations including HIPAA and OSHA
- Knowledge and proficiency with standard office software applications including but not limited to Internet,
- Outlook, and Microsoft Office products
REQUIRED EDUCATION, CERTIFICATION, LICENSURE, & EXPERIENCE
- High School Diploma or GED
- Active and unrestricted pharmacist license in good standing, as required by the state(s) of practice.
- Minimum of 1 year pharmacy technician experience required
- National Pharmacy Technician Certification and certificate from accredited school in states where required
About IVX Health
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.
Guided by Our Purpose
Mission: To improve the lives of those we care for by redefining the care experience.
Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.
Benefits & Perks
- Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
- Employee Referral Bonus Program
EEO STATEMENT
Privacy Policy
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