Description
The Partner Program Manager leads the operations and continuous improvement of the InterSystems Partner Program. Initially, a primary focus of the role will be evaluating partner program processes, systems, and tools and implementing operational improvements and automation to increase efficiency, scalability, and improve the partner experience. Success requires the ability to assess current operations, identify opportunities for improvement, build consensus across cross-functional teams, and drive change through successful implementation. Over time, the role will evolve to lead additional initiatives and cross-functional projects that support changing business priorities and contribute to the company's continued growth. By creating efficient, scalable processes and delivering a positive partner experience, this role helps strengthen partner engagement and supports InterSystems' broader business objectives.
Responsibilities
Program Management
- Serve as the primary point of contact and subject matter expert for the Partner Program, delivering an exceptional partner experience while providing guidance to partners and internal stakeholders on program policies, benefits, processes, and requirements.
- Manage the day-to-day operation of the Partner Program, including administration of partner tools and systems such as SharePoint, the Partner Directory, Partner Portal, and Competency Tracker.
- Manage partner governance activities, including renewals, compliance, and program benefit administration.
- Partner with stakeholders across the organization to evaluate current processes and implement operational changes to improve Partner Program efficiency and scalability through automation.
- Identify and implement opportunities to improve partner engagement and the overall partner experience.
- Ensure consistent communication of program updates to partners and internal stakeholders.
- Support partner onboarding and promote ongoing program participation.
Operations & Analytics
- Develop and maintain program metrics, dashboards, and reports to measure partner engagement, program effectiveness, and business outcomes.
- Analyze partner performance, program adoption, engagement trends, and stakeholder feedback to identify opportunities for continuous improvement.
- Ensure data quality across partner systems and program records.
Cross-Functional Collaboration
- Collaborate with Sales, Sales Operations, Professional Services, Learning Services, Marketing, Legal, CRM, Product, and other cross-functional teams to support program execution.
- Build alignment and consensus across stakeholders to successfully implement new processes and initiatives.
- Lead cross-functional initiatives that improve program effectiveness and support evolving business priorities.
Skills & Qualifications
- 5–10 years of experience in partner programs, partner operations, channel management, or a related business operations role.
- Experience with Pega, PRM, SharePoint, Microsoft Office, and reporting tools; experience with workflow automation platforms is a plus.
- Highly organized with exceptional attention to detail.
- Logical and analytical thinker with strong problem-solving skills.
- Proactive, self-motivated, and able to work independently.
- Excellent written and verbal communication skills.
- Strong project and program management skills.
- Comfortable leading change and driving process improvements from concept through implementation.
- Partner-focused.
- Adaptable and flexible, with the ability to manage competing priorities and take on evolving responsibilities as business needs change.
- Collaborative with excellent relationship-building, stakeholder management, and influencing skills.
- Process-oriented with a continuous improvement mindset.
- Data-driven, with strong analytical, reporting, and decision-making skills.
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
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