IT Technician II Onsite (Dallas, TX)
Intelligent Technical SolutionsDallas, Texas, United States · Posted 9 days agoDescription
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Basic server issues.
- Basic networking issues.
- Answer incoming Quick Fix calls from clients.
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Minimum two years in Helpdesk support or a similar role.
- Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
- Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active IT Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPI's
CSAT: Scores filled out by clients using the rating system in tickets.
Quality Score: Assessments performed by the training and quality team.
Utilization: Hours entered into tickets in the ticketing system.
Hours / Ticket: Average number of hours entered per service ticket.
First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates start at $22.62/hour up to $27.26/hour and vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Skip the wait, fast-track your application and jump straight into your next big opportunity. Start your instant interview now:
Similar jobs
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented min…
Est. 60,000 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mind…
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented min…
Est. 23,354 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Remote System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detai…
Est. 68,616 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-orien…
Est. 63,912 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-orien…
Est. 15,592 USD
Job Description: The Team Lead is primarily responsible for managing their assigned operations team, delegating work, setting deadlines for internal tasks, and monitoring and reporting team performance to the Service Man…
Est. 24,191 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-orie…
Job Description The Service Coordinator’s purpose is to provide a positive, warm and welcoming response to all communications received from clients by phone and email. They help organize and facilitate the flow of work t…
Job Description: Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-ori…
Est. 29,419 USD
Job Description: The Proactive Team Network Administrator serves as a senior technical resource, responsible for managing escalations, driving automation, and ensuring high-quality proactive service delivery. This role f…
Job Description: The Centralized Services Engineer I (Senior Systems Engineer – MSP Automation) plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-fa…
Est. 17,576 USD
Job Description The Alignment Engineer must perform Client standards and alignment reviews and work proactively towards aligning Clients that are misaligned against our Company standards. Maintain & Develop Company s…
Est. 66,560 USD
Job Description: The Centralized Services Engineer plays a pivotal role within ITS by ensuring seamless operation, optimization, and advancement of both internal and client-facing IT environments. This position requires…
Est. 16,640 USD
Job Description The Remote Project Engineer is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of…
Job Description: The Clinical Informatics Analyst will partner with hospital leadership and clinical teams to analyze, design, and optimize EHR clinical workflows that improve operational performance and patient care del…
Est. 16,640 USD
Job Description We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric app…
Job Description The Project Engineer II is responsible for planning, implementing, and delivering technology solutions that meet client requirements while ensuring high-quality project execution. This role independently…
Est. 70,000 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 55,000 USD
We are currently seeking an IT Technician to join our team of highly qualified professionals that share our vision of Empowering Children to Conquer their World! What we offer: Competitive Pay Paid Time Off Medical, Dent…
Job Description: Desktop Support Engineer (L2 Remote Support) Position Overview:The Desktop Support L2 role is responsible for providing advanced remote technical support for end users, focusing on Virtual Desktop Infras…
Est. 70,000 USD
Who We Are Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built o…
Est. 80,000 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 20,800 USD
Job Description: The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges…
Est. 24,500 USD
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executiv…
Our Why At Dotmatics At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpa…
Est. 75,000 USD
We’re ALTEN Technology USA, an engineering company helping clients bring groundbreaking ideas to life—from advancing space exploration and life-saving medical devices to building autonomous electric vehicles. With 3,000+…
Est. 93,600 USD
Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personali…
Est. 55,000 GBP
WHAT IS BOX? Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business…
Est. 11,440 USD
Job Description: Intelligent Technical Solutions (ITS) is seeking a creative and detail-oriented Graphic Designer to support our Marketing team in developing visually compelling materials across digital and print platfor…