Associate Contract Manager (Renewal Specialist) NAM Accounts

HubSpotRemote · Posted Oct 30, 2024

Full-timeRemote

Description

Resumes MUST be submitted in English.

Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment.

You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment.

What You’ll Do

Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey
Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness
Lead renewal and commercial conversations, including negotiation and documentation of outcomes
Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication
Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals
Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization
Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions
Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently
Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

What You’ll Bring

Required Qualifications

1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role
Comfort leading customer conversations involving renewals, negotiation, or complex topics
Ability to diagnose customer goals and challenges and provide clear, structured recommendations
Strong written and verbal communication skills, especially in renewal and contract-related discussions
Ability to manage multiple customer engagements in a high-volume, fast-paced environment
Comfort interpreting usage, adoption, and customer health metrics to guide prioritization
Ability to learn software quickly and coach customers toward effective product adoption

Nice-to-Have Qualifications

Prior experience owning renewals or commercial conversations
Familiarity with scaled customer success or usage-based risk models
Exposure to inbound marketing, sales, or business operations concepts
Experience working with CRM-driven workflows or automation

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

If you need accommodations or assistance due to a disability, please reach out to us using this form.

At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.

If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.

India Applicants: link to HubSpot India's equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.

At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.

We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.

Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.

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HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. We may use CLEAR ID Verification during the hiring process to confirm your identity and help maintain a safe, secure, and trusted experience for all candidates. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

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