Description
About the Role
Hex is growing fast; we are hiring a Product Expert to nurture and support customers to make them successful with Hex.
Our focus is on building a valuable product that users love, and all your work will feed into that. Our users are "analytically technical" (think: Data Scientist or Analyst writing SQL and Python) and you will engage with them to answer their questions, teach them the inner workings of Hex, and synthesize their feedback. You'll also contribute to building the resources we'll need to quickly scale how we support our growing customer base.
As a Product Expert, you will lean heavily into both your analytics expertise as well as your ability to build deep user empathy to support customers as they use Hex. You will work closely with Sales, Product, and Customer team members to understand our users, speak to Hex's unique capabilities, and provide insight into the things our users need and want most in an analytics data platform. This is not your typical monotonous Support role - you’ll be deep in the technical weeds helping users, hunting down (and squashing!) bugs, and getting creative with how to use Hex to solve complex user workflows.
If you want to learn more about the Customer team, what we do, and how we work, please check out our team page!
About You
- You will help ensure customers are successful by serving as a primary contact for technical questions and use case development throughout the user lifecycle.
- Provide excellent customer support experience (via chat, email, and Slack) by combining deep user empathy, thoughtful insights, and helpful responses to user questions.
- Develop an understanding of the needs of the different types of Hex users and learn how to both apply that knowledge and anticipate their future questions.
- Beyond point-to-point work, you will develop technical content to help users get and stay successful with Hex, including demo projects, documentation, and videos.
- Help us continue to build a product our users love by identifying product weaknesses and common pain points, providing feedback and suggestions to the Product team.
Who you might be
You might be a fit for this role if you have:
- 2+ years experience as a working data scientist, analyst, or analytics engineer, using SQL & Python
- Beyond-the-basics experience with Data Science tooling and workflows, including Python, Jupyter notebooks, SQL, and BI tools.
- Developed analytical thinking ability to effectively troubleshoot complex problems
- A strong track record of talking to customers - from IC users to senior stakeholders - and solving their problems.
- You're an excellent communicator, who builds empathy, shares feedback, and grows successful relationships with internal and external stakeholders.
- A high rate of learning, natural curiosity, and eagerness to debate opinions to find truth.
- A passion for team work, and willingness to be patient, provide honest feedback, and help us build an awesome company culture.
- If based in SF or NYC, excited to work in office at least 2 days per week
🦄 Candidates might have:
- Experience in a user-facing technical capacity - maybe you’ve been a Data Consultant or a Customer Engineer
- Familiarity with the contemporary data stack across ETL, storage, BI, ML, and everything between, with a demonstrated ability to stay up to date with new developments.
In addition to our unique culture, Hex proudly offers a competitive total rewards package, including but not limited to, market-benched salary & equity, comprehensive health benefits, and flexible paid time off.
The salary range for this role is: $115,000 - $125,000.
The salary range shown may be a reflection of additional factors such as geographical location and skill ranges/levels we’re open to. Placement in the salary range will be decided upon completion of the interview process, taking into account factors like leaving room for growth, internal fairness & parity, your demonstrated skills, and the depth of your experience. Our Recruiting team will be able to provide more details during the interview process.
By submitting an application the candidate consents to the use of their personal information in accordance with the Hex Privacy policy: https://learn.hex.tech/docs/trust/privacy-policy.
Hex Technologies uses AI-assisted tools as part of our application review process, including for resume screening and fraud detection. These tools help our team evaluate applications and verify applicant information. All AI-generated recommendations are reviewed by a member of our recruiting team before any hiring decision is made. No application is automatically rejected based solely on an AI tool's output.
Similar jobs
Est. 185,500 USD
=== Page: https://hexhq.notion.site/the-customer-team-hex?pvs=143 === About the Role Hex's customer base is growing and changing quickly as our space and product evolve. To keep pace with this growth, we are hiring the n…
Est. 231,875 USD
The role We’re looking for an experienced full-stack Software Engineer to join our Growth & Monetization group. This group spans several work streams — including product-led growth (PLG), user activation, pricing and…
Est. 237,500 USD
Hex's user base is continuing to grow rapidly. We are hiring a Sales Engineer to partner with potential customers to support their Hex evaluations. About the role Hex is redefining how teams work with data - combining no…
Est. 246,875 USD
About the role At Hex we are using AI to reinvent how business users interact with data, enabling rich data exploration using natural language. Our team of fullstack engineers are responsible for the critical workflows t…
Est. 246,875 USD
About the role We are looking for experienced, backend-leaning product engineers to help expand the capabilities of our industry-leading AI analytics platform. At Hex, we're deeply focused on building powerful, integrate…
Est. 246,875 USD
About the role We are looking for senior and staff-level fullstack engineers eager to join the team building our leading Magic AI features. At Hex we're deeply focused on building powerful, integrated AI features that au…
Est. 249,500 USD
About the role Hex is an AI-powered platform for modern Data Science and Data Analytics workflows. AI Research Engineers at Hex partner with product teams to build industry-leading AI experiences such as the Notebook Age…
Est. 212,500 USD
About the role Hex is looking for a Senior Product Manager, Growth to join our Growth & Monetization group. This group spans several work streams, including product-led growth (PLG), new user activation, pricing and…
Est. 284,875 USD
We are looking for a Staff or Principal-level software engineer to join our Compute team. Hex's Compute team owns one of the hardest performance problems in the product: our users do everything from analyzing 100-line CS…
Est. 287,500 USD
About the role: Come define the future of AI Engineering at the company building the world’s leading agentic data science and analytics platform. As our AI Engineering Lead, you will accelerate the product and company by…
Est. 207,375 USD
About the team The Foundations team builds and evolves the application-level infrastructure that powers Hex. We own the shared backend systems, frameworks, and primitives that other teams depend on—helping the company mo…
Est. 238,500 USD
About the role Hex is looking for a Product Manager to join the team and help drive the future of how teams work with data. Hex is a product-led company with a strong sales motion, so you’ll get to think deeply about pro…
Est. 206,750 USD
About the role: This is a ground floor opportunity to build the next generation of our partner function at Hex. Our partnerships team is a mission critical aspect of our GTM strategy. This role represents all things tech…
Est. 238,500 USD
About the role Hex is looking for a Product Manager to join the team and help drive the future of how teams work with data. Hex is a product-led company with a strong sales motion, so you’ll get to think deeply about pro…
Est. 320,000 USD
About the Role In August of 2021, Hex began building out its Sales team. Since then our customer base has grown, we have a ton of momentum in the market, and we’re continuing to build a world-class sales organization. We…
Est. 135,200 USD
About the role: As Recruiting Operations Manager, you'll own the systems, processes, data, and programs that power hiring at Hex. This is a builder role. You'll take a recruiting function that's growing fast and give it…
Est. 250,000 USD
About the Role In August of 2021, Hex began building out its Sales team. Since then our customer base has grown, we have a ton of momentum in the market, and we’re continuing to build a world-class sales organization. We…
Est. 135,000 USD
. About the role: Hex is scaling quickly, and the quality of our team is the single biggest driver of that. We're looking for a Technical Sourcer who treats sourcing as a craft and a system, someone who can build repeata…
Est. 180,000 USD
About the Role In August of 2021, Hex began building out its Sales team. Since then our customer base has grown, we have a ton of momentum in the market, and we’re continuing to build a world-class sales organization. We…
Est. 305,250 USD
About the role We are looking for an experienced engineering leader to drive the strategy, execution, and growth of Hex’s state-of-the-art AI context platform. Our ambition is simple but powerful: Hex should get better e…
Est. 205,000 USD
=== Process: https://hexhq.notion.site/Hex-s-Web-Designer-Interview-Process-2ee45d6bfe7c8057ba69fcf715b02812 TeamPage: https://hexhq.notion.site/Design-Hex-21a4d4a08e23457faad1378455e18ac0 === Members of the Brand Design…
Est. 258,000 USD
The role We are looking for a hands-on engineering manager to drive the strategy, execution, and growth of Hex’s state-of-the-art AI context platform. Our ambition is simple but powerful: Hex should get better every time…
Est. 250,000 USD
About the Role In August of 2021, Hex began building out its Sales team. Since then our customer base has grown, we have a ton of momentum in the market, and we’re continuing to build a world-class sales organization. We…
Est. 232,500 USD
About the role We are looking for an experienced Cloud Security Engineer to join Hex’s security team. You will be responsible for ensuring the security and resilience of our cloud infrastructure, providing leadership in…
Est. 100,000 USD
About the Role In August of 2021, Hex began building out its Sales team. Since then our customer base has grown, we have a ton of momentum in the market, and we’re continuing to build a world-class sales organization. We…
Est. 177,500 USD
About the Role We're hiring an SDR Manager to lead and scale our West Coast SDR team, at a real inflection point for the function, the team is shifting from an inbound-reliant motion to one that generates its own outboun…
About Hexnode Hexnode is a global leader in Unified Endpoint Management (UEM), trusted in over 100 countries and managing millions of devices worldwide. With continuous innovation across Apple, Windows, Android, Linux, a…
Est. 213,000 USD
About Ethos Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform,…
Est. 290,000 USD
About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the…
Est. 225,000 USD
About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the…