Program Manager, Brand & Creative Operations (Contract)
FetchNew York City, New York, United States · Posted 1 month agoDescription
About Fetch
At Fetch, we’re dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we’re proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day.
Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness.
About the Industry
The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care.
About Fetch
Overview
Fetch Pet Insurance is seeking an experienced Program Manager to provide coverage coordinating brand and creative projects. This role reports to the SVP of Program Management, but is embedded within the Brand & Creative team. You’ll partner closely with the Account Director, Executive Creative Director, and creative leads. You will assume full day-to-day ownership of brand project execution — from intake through delivery — while bringing the process discipline, sound judgment, and cross-functional credibility of someone operating at a senior level.
You will be the anchor for the Brand & Creative team, managing the flow of creative work through Asana, protecting timelines, resolving issues before they escalate, and giving stakeholders a clear, dependable read on program health.
Location
This contract role is based in our New York City office in the Penn District, with a hybrid schedule (2–3 days in office per week preferred).
Primary Responsibilities
- Program & Workflow Ownership — Own end-to-end program tracking and workflow management across Asana and Google Sheets, building and maintaining project structures, owners, milestones, dependencies, and approval/decision points, while keeping timelines and status current across multiple concurrent strategic and BAU initiatives.
- Creative Intake & Delivery — Partner with the Account Director and Creative Leads on the full lifecycle of creative briefs from intake through final delivery, confirming capacity planning, scope, deliverables, required inputs, owners, approvers, dependencies, timing and available capacity before work is committed.
- Stakeholder Communication — Lead weekly status and working meetings, document decisions, owners and action items, and provide clear, concise, executive-ready updates that distinguish current status, decisions needed, risks and next steps. Communicate the downstream impact of changes to scope, priority, timing or resourcing so stakeholders can make informed decisions.
- Risk Management & Escalation — Identify blockers, conflicting dependencies and delivery risks early; assess their impact on scope, timing, and capacity. When escalation is needed bring it promptly to Brand & Creative leadership with clear options and a recommended path.
- Cross-Functional Coordination — Partner with account management, design leads, and copy leads to scope incoming requests, estimate timelines, and align resourcing against shifting priorities.
- Process Stewardship — Maintain and reinforce established intake, briefing, review, approval and delivery processes. Clarify roles and decision rights, document agreed changes, and identify practical improvements that increase visibility, accountability and predictability.
Qualifications
- 5–7+ years of project or program management experience in a creative, agency, or marketing environment, with a demonstrated ability to operate independently at a senior level.
- Advanced, hands-on Asana proficiency — building projects, configuring rules and dependencies, and generating reporting.
- A proven track record managing multiple concurrent creative workstreams with precision, reliable documentation and consistent follow-through.
- Executive-ready written and verbal communication, with strong meeting facilitation skills and the ability to present facts, clarify decisions and align stakeholders across levels.
- Strong operational judgment and composure when priorities shift or information is incomplete, with the ability to translate ambiguity into clear scope, owners, dependencies, decisions and next steps.
- Experience with agile or sprint-based workflows strongly preferred.
- Familiarity with creative collaboration tools and workflows, including Google Drive, Figma and Adobe Creative Suite, is a plus.
Compensation
- This contract role is paid at $80-$90 per hour for full-time, 40-hour work for the duration of approximately 4 months.
Why Join Fetch
- Be part of a mission-driven company that values creativity, innovation, transparency, and collaboration
- When in office, enjoy complimentary lunch daily, and pets are always welcome
- Join a team that genuinely cares about creating a positive, inclusive work environment where everyone can thrive
Recruiting Fraud Alert
At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers.
EEO Statement
Fetch is proud to be an equal opportunity employer.
We’re committed to building a workplace that reflects the diversity of pet parents everywhere—hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process.
If you need assistance or an accommodation to apply, please contact us at people@fetchpet.com
Read our Privacy Notice for California Residents
Similar jobs
Est. 120,000 USD
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams…
Est. 140,000 USD
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Est. 207,000 USD
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Est. 159,252 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 216,657 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 233,988 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 202,959 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 114,048 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 210,000 USD
We are looking for a Program Manager to join our People Team, reporting to the Chief of Staff to the Chief People Officer. In this role, you will drive large-scale, high-impact, and cross-functional programs that shape a…
Est. 152,700 USD
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams…
Est. 32,000 GBP
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Est. 135,500 USD
Our GTM Enablement team plays a critical role in helping Datadog’s Sales and Customer Success teams succeed by equipping them with the right skills, knowledge, and tools at the right time. We partner closely with teams a…
Datadog is seeking a Field Marketing Manager to develop and execute regional field marketing programs that drive pipeline, build brand awareness, and deliver exceptional customer experiences across the region. This is a…
Est. 114,500 USD
Datadog is seeking a Field Marketing Manager to support and execute high-impact programs across the North Central region in North America. In this role, you’ll collaborate with regional Sales and Marketing teams to drive…
Est. 152,700 USD
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams…
Est. 186,500 USD
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Est. 158,246 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 200,612 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 142,417 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 219,195 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 268,000 USD
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Est. 215,292 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 175,500 USD
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams…
Est. 164,500 USD
PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams…
Est. 170,907 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 55,000 USD
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging…
Est. 171,989 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 306,803 USD
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…
Est. 183,500 USD
Senior Partner Program Manager - Strategic Initiatives Remote (US) or New York, New York, USA We're looking for an experienced Senior Partner Program Manager to design, launch, and scale strategic initiatives across Data…
Est. 55,000 GBP
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing…