Description
Overview
Organizations use ArcGIS Online to publish, share, and collaborate with maps, apps, data, and services at scale - and they expect reliability and performance. As a Senior Product Manager on the ArcGIS Online team, you will help us scale by strengthening the governance, process, and coordination that align us with stakeholders, connected to customers and colleagues, and able to deliver enhancements and new features end to end.
Your focus is to build operating mechanisms that turn market signals, customer insights, and ideas into clear, collaborative decisions that are documented and executed. By making opportunity framing, prioritization, and communication more consistent, you will help the team move faster, improve roadmap confidence, and ensure the customer voice is represented.
This role is based in Redlands and is a hands-on individual contributor position. You will partner closely with product development leads, engineering, program management, marketing, sales, support, and other stakeholders to drive clarity in ambiguous areas and keep initiatives aligned on scope and intent.
Responsibilities
Collectively, the following responsibilities focus on improving idea intake and decision clarity, coordinating cross‑cutting requirements, representing consistent customer priorities, turning usage data into decision‑ready insight, and aligning PM, development, and marketing teams as ArcGIS Online continues to scale.
- Own idea intake and backlog governance (triage, evaluation, prioritization, and clear decisions/ownership)
- Improve decision quality by clarifying problems, success criteria, dependencies, and tradeoffs before delivery
- Coordinate cross-team requirements and priorities, aligning PM, engineering, and go-to-market partners on scope and sequencing
- Provide regular, decision-ready updates on adoption, trends, risks, and cross-team impacts to keep stakeholders aligned
- Establish scalable operating rhythms and lightweight templates that improve intake, planning, and consistent decision documentation
- Represent customer themes in cross-feature planning and ensure they are reflected in priorities and roadmaps
- Use analytics and telemetry to identify key patterns, gaps, and opportunities, and share insights to guide product decisions
Requirements
- 5+ years in product, program, or technical project management for software products
- Experience building and running product operating rhythms (intake/triage, backlog governance, prioritization, planning cadences, decision documentation)
- Proven ability to align cross-functional partners (PM, engineering, UX, marketing, sales, support) and coordinate work that spans teams and subsystems
- Strong analytical skills; able to synthesize customer feedback and usage data into decision-ready insights
- Skilled at problem framing (goals, success measures, scope) and facilitating decisions by communicating tradeoffs and driving accountability
- Excellent written and verbal communication, including clear documentation and executive-ready synthesis
- Comfortable in dynamic environments with shifting priorities and multiple concurrent initiatives
- Willingness to travel 10–20% (customer sites, conferences, and strategic meetings)
- Bachelor’s degree in geography/GIS, computer science, information systems, business, or a related field
Recommended Qualifications
- Master’s degree (MBA or STEM)
- Experience with ArcGIS Online, ArcGIS Enterprise, or similar GIS/web platforms
- Product analytics/telemetry experience (events, dashboards, and usage analysis at scale)
- Familiarity with Pragmatic Framework (or similar) for discovery, assessment, and building roadmaps
- Platform PM experience for SaaS products (multi-tenant, identity/admin, collaboration, dependencies)
- Relevant certification (Pragmatic, PMI, ACMP, or equivalent)
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Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email askcareers@esri.com and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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