Description
Job Title: Core Support Technician
Key Skills: Technical Support, IT Security, Troubleshooting, Email Protocols, Firewalls, Ticket Management, Customer Support
Experience: +1 year of experience.
Location: Heredia, Costa Rica
Work Mode: Hybrid – 3 days on-site and 1 day WFH.
At Coforge, we are hiring Core Support Technician (#22774) with the following skill set.
Key Responsibilities
• Assist with the implementation and configuration of KnowBe4 products according to customer needs and environments.
• Investigate, troubleshoot, document, and resolve technical issues while managing the ticketing queue.
• Communicate directly with customers to gather information, address questions, and resolve product-related issues.
• Conduct technical walkthroughs and webinars and collaborate with Customer Success and Product teams to improve customer satisfaction.
Required Skills & Qualifications
• Minimum 1 year of experience in a similar or related technical support position.
• Familiarity with standard concepts, practices, and procedures within the IT security field.
• Demonstrated technical troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong time management, organizational, and problem-solving skills.
• Strong collaboration and teamwork skills.
• Ability to work independently with minimal supervision.
• Integrity, accountability, respect, and commitment.
Preferred Skills
• Two-year degree in a related field.
• Familiarity with firewall and email protocols.
• Experience with customer-facing technical support.
• Experience with ticketing systems and technical issue management.
Posted On: 11-08-2026
At Coforge, we hire professionals solely based on their skills and qualifications, and we do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
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KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and h…
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