Administrative & Franchise Sales Coordinator
Empower BrandsLas Vegas, Nevada, United States · Posted 1 month agoDescription
Position Summary:
JAN-PRO of Las Vegas is seeking a bilingual Administrative & Franchise Sales Coordinator to support front-office operations, assist Certified Business Owners (CBOs), and provide administrative support throughout the franchise candidate process. This role is a key point of contact for incoming inquiries and ensures accurate data management, strong communication, and a professional, compliant experience for all candidates and CBOs. This is a frontline support role for someone who thrives in a structured environment, manages details exceptionally well, and communicates with clarity and professionalism.
Key Responsibilities:
Administrative & Front Office Support
- Answer incoming calls, route inquiries, and deliver professional bilingual customer service.
- Support daily office operations including scheduling, filing, scanning, document preparation, and maintaining organized systems.
- Manage calendars, coordinate appointments, and prepare office materials for meetings and trainings.
- Provide administrative support to leadership as needed.
Data Management & Process Support
- Maintain accurate and up-to-date records in CRM systems and internal databases.
- Complete data entry for franchise leads, CBO documentation, onboarding forms, and compliance materials.
- Track lead activity, follow-up schedules, and process milestones for candidates and CBOs.
- Ensure documentation is complete, compliant, and properly organized.
Certified Business Owner (CBO) Assistance
- Assist CBOs with completing required documents, onboarding paperwork, and scheduling trainings.
- Provide bilingual support to ensure CBOs clearly understand processes, expectations, and compliance requirements.
- Coordinate communication between CBOs, operations, and leadership teams.
Franchise Sales Administrative Support
- Schedule discovery calls, schedule and administer franchise presentations (in-person) and candidate follow-ups.
- Prepare FDD documents, sales packets, and presentation materials in accordance with compliance requirements.
- Maintain accurate candidate files and track all disclosure timelines.
- Support candidate visits and ensure a consistent, high-quality experience from initial inquiry to franchise sale.
- Prepare and send Franchise Business Fulfillment Letters to CBOs, ensuring accuracy and timely delivery.
Candidate & Brand Experience
- Serve as a trusted, professional first point of contact for candidates and CBOs.
- Represent the JAN-PRO brand with clarity, integrity, and strong communication.
- Ensure every interaction—phone, email, or in-person—delivers a high-quality, organized experience.
Required Qualifications
- Bilingual (English & Spanish) – required
- Experience in administrative support, customer service, or office coordination
- Strong organization, follow-through, and attention to detail
- Excellent written and verbal communication skills
- Proficiency with CRM systems, Microsoft Office, and basic data entry
- Ability to multitask and manage competing priorities in a fast-paced environment
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