Staff Technical Program Manager, New Verticals
DoorDash USASan Francisco, California, United States · Posted 3 days agoDescription
About the Team
At DoorDash we’re building the industry’s most scalable and reliable delivery network to support our three-sided marketplace of consumers, merchants, and dashers. TPMs on our Engineering teams provide fundamental support to the underlying technology services as well as the engineers building these services. It’s no simple task, but it wouldn’t be interesting if it was!
About the Role
New Verticals is building the future of local commerce at DoorDash: making the city shoppable by helping consumers get groceries, convenience items, retail products, and more with the quality, speed, and affordability they expect. The organization operates at significant scale and is expanding beyond the core marketplace into new fulfillment models and merchant-facing products. Our work spans the consumer shopping experience, catalog and inventory, pricing and affordability, fulfillment, merchant integrations, and the platform capabilities that connect them.
Our team is looking for a Staff Technical Program Manager to lead complex, high-impact programs across New Verticals Engineering. This role sits at the intersection of product, platform, and operations, helping translate ambitious business bets into executable technical strategies. You will work across Grocery, Convenience, Retail, DashMart Fulfillment Services, and emerging Merchant Services initiatives, where success requires navigating deeply interconnected systems, evolving product requirements, and dependencies across multiple DoorDash organizations. You will bring strong technical judgment, create clarity in ambiguous spaces, identify risks before they become blockers, and drive programs from strategy through launch and scale.
You will report into the centralized Technical Program Management team in Engineering. You must be located in either the San Francisco Bay Area or Seattle.
You're excited about this opportunity because you will…
- Drive New Verticals' Most Strategic Programs - You will partner closely with Engineering and Product leadership, Strategy & Operations, and cross-functional teams to turn New Verticals' strategy into executable technical programs. The portfolio spans growing Grocery and Convenience, scaling Retail selection and shopping experiences, evolving DashMart Fulfillment Services, and building new Merchant Services capabilities.
- Lead Complex Cross-Organization Execution - New Verticals depends on capabilities across consumer experience, catalog and inventory, pricing and promotions, logistics, merchant integrations, ads, and platform infrastructure. You will establish clear ownership and milestones, surface critical dependencies and tradeoffs, and drive alignment across teams when the path forward is not obvious.
- Bring Technical Depth and Systems Thinking - You will develop a deep understanding of the architecture, data flows, and operational systems behind New Verticals. You will engage in technical designs, identify scaling and reliability risks, understand how decisions in one part of the system affect the end-to-end customer and merchant experience, and help teams make pragmatic tradeoffs.
- Turn Ambiguity into Strategy and Action - Many of our hardest problems do not begin with a clean scope or a single owner. You will truth-seek across technical and business inputs, frame the problem, clarify the definition of success, develop a point of view on risks and options, and create an execution path that teams and leaders can align behind.
- Connect Engineering Execution to Business Outcomes - You will understand the customer, merchant, and economic outcomes behind the work and use that context to guide prioritization and execution. Whether the goal is improving speed and quality, expanding selection, making shopping easier, or improving cost to serve, you will help teams stay focused on the technical work that matters most to the business.
We're excited about you because…
- You’re experienced in working with large-scale distributed systems, as well as client-side and platform teams, who own Tier 0 services serving external customers. You can speak to system architecture, scalability and reliability decisions, and design trade offs.
- You’re a strong leader with the ability to collaborate and build relationships across organizations, bridge gaps between teams, and successfully influence without authority.
- You have strong ownership, urgency, and drive. You are willing to roll up your sleeves and dive into the details to understand and drive your programs.
- You have excellent written & verbal communication skills with the ability to communicate with confidence, clarity, and focus. You can convey concepts and considerations to non-experts and experts alike.
- You’ve engaged with Engineering teams on product & platform development with a thorough understanding of software development processes and project planning.
- You are pragmatic and detailed in your approach and focus on progress, not perfection.
Qualifications:
- Bachelor’s Degree with experience in Computer Science, Software Engineering or other related discipline.
- 8+ years recent experience as a Technical Program Manager at a technology company.
- Experience in large-scale distributed systems and system architecture.
- Experience working with full-stack engineers and directly engaging on product development, with a thorough understanding of software development processes.
- Project planning and execution skills that include reviewing technical design documents, estimating, and scheduling.
Compensation
The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay ranges for this position within the United States, including Illinois and Colorado.
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
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