Description
About the Team
As one of DoorDash's core operations teams, Customer Experience and Support Operations, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing global network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role
We are looking for Merchant Experience Partners to partner with our highest-value merchants to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.
As a Merchant Experience Partner, you will play a crucial role within the Merchant Experience team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform. You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem-solving.
Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
You're excited about this opportunity because you will…
- Collaborate and troubleshoot important issues for Merchants via phone and web
- Build relationships with Merchant partners by being the main contact and expert for a portfolio of Merchants spanning Enterprise and small - medium businesses
- Promote retention and overall Merchant success through white-glove service
- Perform daily phone outreach to proactively resolve issues for Merchants
- Prioritise and escalate issues in partnership with our teams
- Managing conflicting deadlines, ensuring cross-functional collaboration
- Have a solutions-focussed mindset, promoting Merchant success above all else
- Validate and track Merchant feedback to inform updates to our products and tools
We're excited about you because you…
- 2+ years of experience in Customer success, account management, customer support
- Proficiency in Microsoft suite / G-Suite
- Experience providing advisory and partnership-level support through both proactive and reactive interactions with customers
- Experience advocating for customer experience within a team or initiative
- You love thinking about new opportunities for process improvement
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Similar jobs
About the Team We’re looking for a Merchant Experience Partner (MXP) to join our ANZ Merchant Experience team, owning end-to-end, white-glove relationships with our highest-value merchants — across Restaurant or New Vert…
About the Team Merchant Experience Operations (MXO) shapes the day-to-day experience for every restaurant and New Vertical partner on DoorDash. We guide merchants from onboarding through ongoing operations, delivering cl…
About the Team Partner Managers are the face of DoorDash to some of our most valuable merchant partners. You'll work directly with business owners, bringing an action-oriented mindset and a relentless focus on growth. Yo…
About the Team DoorDash continues to grow in Canada and we are hiring a Senior Engagement Associate to be responsible for the strategic vision, development and growth of restaurant merchant partner relationships within o…
About the Team The Go-To-Market (GTM) team within Merchant Strategy & Operations (Mx S&O) owns the operating engine that brings the right merchants onto DoorDash and sets them up for long-term success on the plat…
About the Team On the Outside Account Management team, we develop DoorDash partners to capture engagement, growth, and performance on our platform. We will establish success and build a plan to reach new heights while ac…
About the Team The Canadian DoorDash Consumer Growth team focuses on building differentiated consumer experiences and supporting our Restaurants, New Verticals, and Ads & Promotions businesses. Our team provides an e…
About the Team The ANZ People team plays a critical role in supporting DoorDash's growth and impact across Australia and New Zealand. We partner closely with leaders and teams across the business to create exceptional ex…
About the Team Doordash is looking for an Associate Manager, Strategy & Operations to drive pricing and promotional governance and growth across the ANZ business, with a specific focus on optimising restaurant pricin…
About the Team Doordash is looking for a Senior Associate, Strategy & Operations to drive pricing and promotional governance and growth across the ANZ business, with a specific focus on optimising restaurant pricing…
About the Role - Customer Experience Agent at DoorDash! We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join DoorDash as a Marketplace Live Operations Representative to become an expert in…
About the Team DoorDash is looking for top-talent to help grow our Australian business! We're looking for passionate individuals with deep market knowledge to allow us to best serve our consumers, Dashers, and merchants.…
Est. 60,000 USD
About our Organization Our Merchant Experience Ops team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless experience to merchants on our platform. Th…
About the Team New Verticals launched in 2020 to take the DoorDash marketplace beyond restaurants: it now spans 100,000+ grocery, convenience, alcohol, retail, and DashMart stores across the US and Canada. This team focu…
About the Team In-Store is an exciting new vector for DoorDash. We're driving DoorDash customers into our partners' physical stores, boosting sales and building long-term loyalty across every channel. At the same time, w…
About the Team DoorDash is looking for a Strategy & Operations Senior Manager to help grow DoorDash’s International subscription business. We are seeking someone to join our team who can generate insights, conceptual…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the team The Integrated Marketing team shapes how DoorDash shows up in market, bringing together brand, partnerships and integrated campaigns to drive growth and build long-term relevance with consumers across Aust…
About the Team DoorDash is scaling its Canadian business at an unprecedented rate, and we are hiring a leader to be responsible for key merchant relationships, along with Manager responsibility within our wider Enterpris…
About the Team DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a servic…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team DoorDash is looking for top-talent to play a pivotal role in growing our Australian business! This is a rare opportunity for people who are excited about joining a fast-paced start-up and building somethin…
About the Team The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-c…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About The Team Strategy & Operations is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. DoorDash embraces and invest…
About the Team DashMart is a store made possible by DoorDash. Customers order their convenience items in the DoorDash app, and our Warehouse Associates pick and pack those orders in a real, brick-and-mortar convenience s…
About the Team The Enterprise Restaurant Partnerships team is at the heart of DoorDash’s expansion and revenue strategy, working with key restaurant brands to optimize their presence on our platform. We partner with ente…
About the Team The Analytics team is looking for Data Analysts and Data Scientists to guide measurement, strategy, and tactical decision-making using Advanced Analytics approaches, as we expand our logistics platform acr…
About the Team The Sales Enablement team, under the Sales Strategy & Operations organization, enables the productivity of our sales and go-to-market organizations through alignment with capital OKRs and a 360-degree…
About the Team This team is responsible for accelerating sustainable expansion across the Marketplace - unlocking new value for customers, merchants, and the platform. We operate at the intersection of strategy, executio…