Description
About Us
DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. DLH is dedicated to the idea that “Your Mission is Our Passion” and brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.
Overview
The Hardware Deployment Team Specialist is responsible for imaging, configuring, delivering, and deploying both Mac and pc computers. Additionally, they provide high-quality technical support and customer service to end users, including VIP and executive-level personnel. This role provides hands-on support for desktop and mobile computing environments, ensuring the secure configuration, deployment, maintenance, and troubleshooting of IT equipment and software. The specialist manages service requests through a ticketing system and supports organizational IT initiatives and special projects.
Responsibilities
- Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices. Responsible for the configuration and setup of all standard/third-party applications
- Follow relevant procedures to resolve tasks and fulfill requests within agreed-upon service level agreements (SLAs)
- Provide outstanding customer service both desk-side and using remote tools such as Bomgar, Microsoft Teams, and WebEx
- Ensure equipment is prepared and ready to be deployed to assignees based on the Hardware Deployment Team (TRP) calendar schedule
- Ensure compliance with all security and operational policies and procedures, including the United States Government Configuration Baseline
- Run diagnostic tests to isolate system problems and make recommendations for potential solutions for Operating System (OS) issues, MS-Office software, and endpoint imaging solutions
- Respond to telephone calls, emails, and dispatched requests for technical support
- Familiarity with the following operating systems is preferred: mac OS 13 and above, Windows 10 and/or 11
- Perform IT deliveries and pickups to designated locations using the provided delivery vehicle
- Track and update the movement of all IT assets (laptops, desktops, printers, etc.) within the database and within time constraints
- Follow set policies and procedures to ensure proper handling of requests
Qualification
- High School diploma with at least one (1) year of experience
- Experience with current desktop and laptop computers.
- Experience supporting various operating systems – expertise should include Windows 10 and 11; macOS (ideally 14 or higher).
- Technical support experience in the Microsoft suite.
- Experience using a ticketing system (preferably ServiceNow).
- Strong customer service and end-user equipment support skills; preferably with some experience supporting VIPs (MUST).
- Strong written and oral communications required.
- Must be able to obtain a Public Trust clearance
Desired Qualifications
- Bachelor's and 2 years or Associate's degree and 4+ years of technical support (or equivalent combination of education and experience).
- One or more of the following certifications is desired:
- Microsoft Certified Professional
- Apple Certified Support Professional
- CompTIA Security+
- CompTIA A+
Basic Compensation: $20.00 - $23.00 per hour
The salary/hourly range listed reflects what we reasonably expect to pay for this role at the time of posting. The final offer may vary based on skills, experience, geographic location, market conditions, and internal equity. Additional compensation may include performance incentives and program-specific awards. We do not use salary history to determine compensation, in line with applicable law.
Benefits
DLH Corp offers our employees an excellent benefits package, including Personal Time Off (PTO), medical, dental, vision, supplemental life with AD&D, short and long-term disability, flexible spending accounts, parental leave, legal services, and more. We want our employees to save for their future; therefore, we offer a 401(k) Retirement Plan, which includes a matching component. DLH is dedicated to your career development, providing training to help drive success, with access to our best-in-class e-learning suite for formal and informal learning, professional and technical certification preparation, and education assistance at accredited institutions.
EEO
DLH Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment. DLH will provide reasonable accommodation to individuals with disabilities and disabled Veterans who need assistance to apply.
DLH is committed to maintaining a fair and authentic interview process
Similar jobs
Est. 72,250 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 154,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 95,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 55,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 55,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 110,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 152,500 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 124,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 115,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 95,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 137,500 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 77,340 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 124,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 107,500 USD
Electrosoft Services, LLC is an award-winning company that provides comprehensive technology-based solutions and services to federal customers. While cybersecurity is our specialty, we also focus on ICAM, Zero Trust, dig…
Est. 107,500 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 85,000 USD
Overview: Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location: Washington, DC (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Des…
Est. 95,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 85,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 112,500 USD
DevOps Engineer Job #1083 Clearance: Active Public Trust in DHS or a component of DHS preferred. Must be able to obtain DHS Public Trust Hybrid role, in Ashburn, VA 1-2 days per week What You Will Be Doing: As part of a…
Est. 145,000 USD
DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly p…
Est. 165,000 USD
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civi…
Est. 95,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 95,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 95,000 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 124,000 USD
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civi…
Est. 125,000 USD
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
Est. 165,000 USD
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civi…
Est. 225,000 USD
At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civi…
Est. 112,500 USD
Database Developer Job #1082 Clearance: Active Public Trust in DHS or a component of DHS Hybrid role, in Ashburn, VA 1-2 days per week What You'll Be Doing: The Database Developer will work with a team of database develo…
Est. 45,360 USD
Who We Are EOS IT Solutions is a global technology and logistics company providing Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions thr…