Description
Role Overview:
As a Partner Renewal Specialist, you will be responsible for managing and growing the renewal book of business across Diligent's channel and strategic partner ecosystem. You will work closely with partners to drive retention, identify expansion opportunities, and ensure a seamless renewal experience. This is a commercially focused role requiring strong relationship management skills, analytical rigour, and a deep understanding of SaaS renewal motions.
Key Responsibilities
- Own and manage the end-to-end renewal process for a portfolio of channel and strategic partners, ensuring on-time renewal and minimising churn.
- Build and maintain strong relationships with partner account managers and decision-makers to understand their business needs and renewal priorities.
- Track and forecast renewal pipelines accurately, providing regular updates to leadership on renewal health and risk.
- Identify at-risk renewals early and develop mitigation strategies in collaboration with Partner Success and Sales teams.
- Negotiate renewal terms, including multi-year agreements, price uplifts, and contract amendments in line with company policy.
- Collaborate cross-functionally with Sales, Finance, Legal, and Partner Operations to resolve renewal blockers and streamline processes.
- Analyse partner usage data and engagement signals to inform renewal conversations and identify upsell and expansion opportunities.
- Maintain accurate records of all renewal activities, outcomes, and forecasts in Salesforce CRM.
- Contribute to the development of partner renewal playbooks, processes, and best practices.
Required Experience/Skills
- 3–5 years of experience in partner renewals, channel sales, or a similar SaaS renewal or account management role.
- Proven track record of meeting or exceeding renewal targets and managing complex renewal negotiations.
- Strong understanding of channel and partner business models, including resellers, distributors, and strategic alliances.
- Experience using Salesforce or similar CRM to manage pipeline and renewal forecasting.
- Excellent communication and negotiation skills, with the ability to influence at multiple levels of a partner organisation.
- Highly organised with the ability to manage a large book of business across multiple partner segments simultaneously.
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
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