AI Agent Engineer – Commercial AI Transformation
Diligent CorporationVancouver, British Columbia, Canada · Posted 1 month agoDescription
Please note: This is a fully on-site position for the first six months, requiring attendance in the office five days per week.
Overview
Diligent's Commercial AI Transformation function builds AI agents that automate real workflows across our commercial organization, from sales and customer success to internal operations. We've already proven the model with a handful of production agents (including tools that generate executive briefs, estimate costs, and calculate customer value). This role exists to grow that portfolio, working alongside a teammate who also designs and builds agents.
You'll bring two things the team needs more of: a track record of automating real business processes at volume, and genuine software engineering discipline (version control, testing, release practices) that the team can build on as it scales. At the same time, you need the agility to move fast on a proof of concept without forcing full engineering process onto something that's still proving itself out. Knowing when to apply which is part of the job.
You'll also step into a real enterprise integration environment on day one, pulling from source systems, processing through a data warehouse, feeding an enterprise search/AI index, and operating inside access control and governance boundaries that are already in place. Comfort with that kind of environment matters as much as agent-building skill itself.
Key Responsibilities
Process Automation & Agent Building
- Map business processes independently when needed, and design, build, and deploy AI agents and agent chains that automate them
- Refine agents through iteration: tightening prompts, handling edge cases, improving reliability based on real usage
- Move quickly through early-stage PoCs, then apply appropriate engineering rigor once an agent is heading toward production
Pipeline & Integration Work
- Build and maintain data pipelines that pull from source systems (e.g., Microsoft Graph API, Teams, Snowflake) into a data warehouse, applying appropriate filtering, summarization, and sensitivity handling before anything is indexed or surfaced
- Work within an iPaaS/integration platform (e.g., Workato) to build and maintain recipes and API endpoints that connect systems together, including logging and monitoring for those integrations
- Understand how enterprise search/AI indexing tools (e.g., Glean) consume processed data, including index scoping, access restrictions by group, and how retrieval respects underlying permissions
Security & Governance Awareness
- Apply access control patterns correctly: privileged access boundaries, IP whitelisting, OAuth-based endpoint protection, and group-based restrictions on what data or tools a user can reach
- Understand how identity and access (e.g., Okta/SSO) and logging/SIEM tooling (e.g., Panther) fit around the systems you're building, enough to build in a way that doesn't create gaps
- Work with sensitivity tagging and data minimization principles when pulling raw data (e.g., removing what isn't needed, redacting or filtering employee-specific content) before it moves further into the pipeline
Engineering Excellence
- Introduce and drive adoption of solid software engineering practices across the team's agent-building work: version control, code review discipline, testing, and release/deployment practices
- Set a practical bar for what "production-grade" means for an agent, distinct from what's acceptable in a fast-moving PoC, and help the team recognize which stage something is in
- Own agents from prototype through production-grade deployment, including error handling, monitoring, and failure-mode recovery
- Extend and reuse existing shared infrastructure rather than duplicating capability; apply an "extend, don't rebuild" discipline
Commercial Fluency & Collaboration
- Understand enough about how sales, customer success, and commercial operations actually work to design agents that reflect reality, not a theoretical process
- Partner closely with the teammate who also designs and builds agents, sharing the design and build workload flexibly
- Bring engineering best practices to the team without slowing down the team's pace on early-stage work
Success in This Role Looks Like
- A growing, reliable portfolio of agents in production, each automating a real, meaningful volume of work
- The team's agent-building work has real version control, testing, and release discipline behind it, not just working prototypes
- PoCs still move at PoC speed. Rigor shows up where it matters (production) not everywhere
- Commercial stakeholders trust that agents reflect how their work actually happens
- Pipelines and agents respect existing access control and governance boundaries without needing to be told twice
Required Qualifications
- Bachelor's degree in Computer Science, AI/ML, or a related field
- 4+ years building software, including demonstrated experience automating business processes at meaningful scale (not one-off scripts)
- Strong software development lifecycle (SDLC) fundamentals: version control (Git), code review practices, testing, and release/deployment discipline
- Hands-on experience building integrations or data pipelines using an iPaaS/automation platform (e.g., Workato, Boomi, Mulesoft, or similar)
- Experience working with a cloud data warehouse (e.g., Snowflake) for data ingestion, transformation, or processing
- Recent hands-on experience designing, building, and deploying LLM-based agents or agentic workflows into production
- Working understanding of enterprise identity and access concepts (SSO, OAuth, group-based permissions) and how they constrain what a pipeline or agent can access
- Demonstrated judgment about when to move fast and informal (PoC stage) versus when to apply full engineering rigor (production stage)
- Genuine interest in and some exposure to how a commercial org (sales, CS, or ops) functions
Preferred Qualifications
- Experience with enterprise search or knowledge platforms (e.g., Glean) and how they scope and surface indexed content
- Familiarity with Microsoft 365 ecosystem tooling relevant to data governance (e.g., Purview, Defender, Graph API)
- Experience working with SIEM or logging platforms (e.g., Panther, Splunk) from an integration or engineering standpoint
- Experience in a presales, customer success, or commercial operations environment
- Familiarity with Salesforce or similar commercial data systems
- Experience mentoring or upskilling less traditionally-trained engineers on SDLC best practices
- Test-Driven Development experience
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Similar jobs
Overview We are seeking a hands-on Director of AI Software Engineering to lead and scale AI engineering efforts supporting multiple business units across Governance, Risk, and Compliance (GRC). This role sits at the inte…
Diligent is looking for a Technical Director of Data Engineering to help design and build the next generation of data and AI infrastructure powering our products and internal platforms. This is not a traditional manageme…
Platform administration isn't the part of the product anyone screenshots for a demo. Nobody's writing a blog post about your identity provisioning flow. But it's the thing every other team at Diligent quietly depends on…
This position is based in Vancouver, BC, within Diligent’s Technical Center of Excellence. We are currently hiring candidates who are based in or able to work from Vancouver. Software Engineer — Platform AI Service Level…
Est. 84,000 EUR
Here’s a summary of the role: As a Senior Software Engineer at Diligent, you’ll be hands-on in shaping the future of our Compliance Products by designing and delivering secure, scalable, and high-performing services that…
You’ll shape the future of a business‑critical platform as the technical lead across both product engineering and cloud infrastructure. You’ll modernize a mature .NET application running on AWS today, while steering its…
Here’s a summary of the role: Lead a strong engineering team, deliver software that matters, and help people do the best work of their careers. This is a hands-on team management role for someone who enjoys combining peo…
Here’s a summary of the role: You are a seasoned AI engineer ready to design, ship, and own production‑grade agentic systems that solve real enterprise problems. At Diligent, you’ll take technical ownership of Compliance…
Role Overview You’ll be the Principal Software Engineer driving the next generation of a large-scale enterprise SaaS platform. In this role, you combine deep hands-on engineering with high-impact technical leadership, sh…
Est. 80,000 EUR
Position Overview As a Software Engineer at Diligent, you’ll be hands-on in building and improving the services that power our SaaS platform. You’ll work on designing, developing, and maintaining secure and scalable micr…
Tired of just writing boilerplate? Ready to orchestrate, refine, and ship high-impact product features with modern agentic workflows? If you are a builder who pairs solid engineering fundamentals with cutting - edge AI d…
Est. 70,000 USD
Total Compensation: $60,000 base / $80,00 OTE Hiring Locations: Must be based in Washington DC/commutable distance Work Schedule: This is a hybrid position. 3 days in office in Washington DC (Tuesday, Wednesday and Thurs…
Est. 120,000 GBP
Most AI roles keep you at arm’s length from the people the agents are supposed to help. This one puts you in the room with them. We’re building AI agents for risk managers, internal auditors, and compliance professionals…
Here’s a summary of the role: Diligent is seeking for an Advisory Specialist I (Entities) to join our growing Professional Services team. We're looking for individuals who are passionate about technology and consistently…
Est. 60,000 EUR
Position Overview: As a Senior Software Engineer at Diligent, you’ll be hands-on in shaping the future of our platform by designing and delivering secure, scalable, and high-performing microservices that power our SaaS s…
Est. 84,000 EUR
Here’s a summary of the role: Imagine owning features from user interface to cloud infrastructure, working on Diligent's flagship product, and helping build technology used by some of the world's most influential organiz…
Position Overview: The Services team has unrivalled expertise across corporate governance, audit, risk, compliance, and regulatory environments in many sectors. They have the scale and reach to deliver significant change…
Est. 147,500 USD
Role OverviewYou’re a seasoned Site Reliability Engineer who loves owning complex infrastructure, making things run faster, safer, and with less manual effort. In this Staff‑level role, you’ll design and operate VMware‑b…
Est. 65,000 GBP
Position Overview: We are excited to introduce a newly created Senior HR Business Partner role, partnering directly with the Senior Leadership Team (SLT) to drive organizational effectiveness, leadership capability, and…
Here’s a summary of the role: If you enjoy solving customer problems, getting hands-on with web applications, and digging into issues rather than simply passing them on, this could be a great fit. As a Technical Support…
Est. 70,000 USD
Total Compensation: $60,000 base / $80,00 OTE Hiring Locations: Must be based in Washington DC/commutable distance Work Schedule: This is a hybrid position. 3 days in office in Washington DC (Tuesday, Wednesday and Thurs…
Est. 80,000 GBP
Here’s a summary of the role: Diligent is seeking a Service Sales Manager (Risk & Audit) to join our Professional Services department. The Services Sales team works closely with Sales to ensure the appropriate profes…
Est. 147,500 USD
Help shape the technology that enables a global organisation to do its best work. As Senior Manager, Platform Engineering, you’ll lead the team responsible for Diligent’s Atlassian and Microsoft platforms while setting t…
Est. 65,000 EUR
Role Overview You’re a hands-on backend engineer who enjoys owning features end to end and working on real products that customers rely on every day. In this Software Engineer II role, you’ll help build and evolve a Thir…
Est. 70,000 USD
Position Overview The Small Business Account Manager is responsible for managing a portfolio of Small Business customer accounts, with a primary focus on customer retention, net dollar retention (NDR), renewals, cross-se…
Est. 65,000 EUR
Position Overview: We are excited to introduce a newly created Senior HR Business Partner role, partnering directly with the Senior Leadership Team (SLT) to drive organizational effectiveness, leadership capability, and…
Est. 80,000 EUR
Position Overview: A Manager, Services allocates resources and ensures full team utilization while overseeing quality across the Professional Services customer journey. They coach and mentor the team, lead recruitment an…
Est. 124,000 USD
Position Overview: We are seeking a Senior Web Engineer to own and improve the technical foundation of our marketing web platform while building high-quality web experiences that support our brand, marketing, conversion,…
Role Overview As an Analyst II, Security Engineer, you’ll play a key role in keeping Diligent’s corporate systems, infrastructure, and cloud environments secure. You’ll work hands-on with modern security tools, partner w…
Position Overview You are a highly operational, execution-focused project leader who is passionate about technology and innovation. In this role, you will lead customer adoption and implementation projects for Diligent’s…