Description
Position Overview:
As a Accounts Receivable Specialist your daily responsibilities will be to communicate with our customers to ensure the collection of our contracted fees or resolve collection issues. This position will partner with the sales team as needed to resolve outstanding debts. This opportunity is ideal for a well-organized and detail-oriented individual who has strong communication, customer service, and problem solving skills, and is excited to be a part of a team to sustain improvement in this key component of the company.
Key Responsibilities
- Manage and collect on outstanding receivables through communications with our customers
- Follow up on outstanding invoices with the appropriate documentation and information, to ensure payment is made as promised.
- Maintain accurate records documenting collection efforts, facts pertinent to the transaction, and payment status or reason for payment delay
- Work with Sales Department to help resolve discrepancies
- Provide management with updates regarding collection progress
- Identify at risk accounts, and monitor accordingly and assist with minimizing billing discrepancies
- Assist with special projects as assigned
Required Experience/Skills
- Must have strong attention to detail.
- Strong work ethic and willingness to take ownership for wide-ranging responsibilities
- Excellent interpersonal skills, flexibility to accommodate different situations and temperaments
- Ability to multi-task and work in a fast-paced and demanding global environment
- Working knowledge of Microsoft Office (Excel, Word, Outlook, etc)
- Proactive in exploring digital tools and willing to upskill in AI-powered systems.
- Excellent organization and prioritization skills
- Ability to perform under pressure and meet tight deadlines
- Strong communication skills, both verbal and written
#LI-SM1
#LI-Hybrid
About Us
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
Learn more at diligent.com or follow us on LinkedIn and Facebook
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
- We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
- Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
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