Resource Manager

Hybrid

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

JOB PURPOSE

We’re looking for a passionate eager to learn Resource Manager to join our EMEA resourcing team for our Experience & Engineering supporting DACH Team (Across Germany and Switzerland) and other EMEA-wide tasks. This role is essential in ensuring efficient resource allocation, optimizing utilization, and aligning with business growth in a fast-paced digital environment.

You’ll be responsible for supporting other Resource Managers matching the right talent to the right projects - balancing team skills, availability, and project needs to deliver high-quality work, on time and on budget. This includes managing billable headcount, supporting dynamic staffing needs, and planning ahead with the Commercial team to align with the business pipeline.

A basic understanding of digital project delivery (e.g., websites, e-commerce, mobile apps) and the roles involved - such as UX/UI Design,Strategy, Engineers, QA, Devops , among others.

We’re looking for someone with excellent people skills, an analytical mindset, and a proactive approach to team planning - someone who can help us operate with agility, elevate our talent, and support impactful client work.

At DEPT®, you’ll work in a creative, fast-moving environment alongside brilliant minds, for a wide range of global clients. We value curiosity, growth, and a drive to make a positive impact.

WHAT YOU'LL DO

Key Responsibilities:

Resource Planning Support

• Support the Senior Resource Manager in tracking and updating resourcing requests across Experience & Engineering teams
• Help monitor capacity and utilization data for assigned accounts, flagging over/under-allocation to the Senior RM
• Update staffing plans and allocations in the system as directed by senior team members

Demand Forecasting Support

• Update the resourcing tool with forecast information provided by the Senior RM and Project Managers
• Keep forecast data current and organized so it's ready for review
• Support bench reporting by pulling and organizing data on available resources

Cross-Regional Coordination

• Support the Head of RM with cross-regional accounts by understanding resource requests and following up with other RMs to check availability across markets
• Support the search and onboarding of freelancers and partners when needed
• Support freelance tracking across EMEA

Stakeholder Support

• Act as a day-to-day point of contact for basic resourcing questions from Project Managers and Craft Leads, escalating complex issues to the Senior RM
• Help prepare materials and updates for stakeholder meetings
• Support communication between resourcing and delivery teams

Issue Flagging & Follow-Up

• Identify and flag potential scheduling conflicts or resourcing risks to the Senior RM
• Help track resolution of conflicts and follow up to ensure changes are implemented correctly

Reporting & Data Maintenance

• Maintain accurate and up-to-date data in resource management tools (e.g., Resource Guru)
• Support time tracking and allocation compliance by following up with teams on missing entries
• Pull and organize reports on utilization, capacity, and bench/freelance ratios for the Senior RM
• Assist in preparing regular reporting summaries for leadership review

WHAT YOU'll BRING

Experience & Background

• 1–2 years of experience in Resource Management, Project Coordination, or a related administrative/support role, ideally within a digital agency or product environment
• Exposure to working across multiple markets or cultures is a plus (EMEA experience is a plus)

Digital & Technical Understanding

• Basic familiarity with digital roles (Backend, Frontend, DevOps, QA, Business Analysis, UX/UI, Project Management)
• General understanding of digital product delivery (web, e-commerce, mobile) and how cross-functional teams work together
• Willingness to learn how project needs translate into staffing plans

Analytical & Tools

• Good attention to detail and comfort working with data and spreadsheets
• Proficiency in Excel; experience with reporting tools like Power BI is a plus
• Experience with resource management tools (Resource Guru) is a plus, but not required

Stakeholder Management & Communication

• Good communication and interpersonal skills, comfortable interacting with colleagues at different levels
• Comfortable working cross-functionally and asking questions when needed

Ways of Working

• Organized, detail-oriented, and process-driven
• Able to manage multiple tasks and follow through in a fast-paced environment
• Proactive and willing to flag issues early

Mindset & Culture

• Collaborative, team-oriented, and hands-on
• Strong sense of ownership and accountability for assigned tasks
• Resourceful, adaptable, and eager to learn
• Clear and professional communication skills

Language

• Business-level English required

WHAT YOU'll GET

• The recruiter will share the location specific benefits in the interview process.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
• Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

DIVERSITY, EQUITY & INCLUSION

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.