Description
What is Cobre and what do we do?
Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables companies to move money faster, safer, and more efficiently.
We enable instant business payments—local or international, direct or via API—all from a single platform.
Built for fintechs, PSPs, banks, and finance teams that demand speed, control, and efficiency. From real-time payments to automated treasury, we turn complex financial processes into simple experiences.
Cobre is the first platform in Colombia to enable companies to pay both banked and unbanked beneficiaries within the same payment cycle and through a single interface.
We are building the enterprise payments infrastructure of Latin America!
What we are looking for:
As a Customer Success Specialist, you will be responsible for providing support to users and/or corporate clients through the main customer service contact channels, delivering the requested information and offering assistance related to our products. You will also maintain constant communication with the leader to ensure proper alignment of objectives.
What would you be doing:
- Collaborate with the Customer Experience team to identify and resolve issues affecting customers.
- Use tools and technologies to analyze data and enhance the customer experience.
- Support new features and improvements in our systems.
- Contribute to the continuous improvement of our processes and technological tools.
- Act as the single point of resolution for the assigned customer and serve as an intermediary between the KAM, the customer, operations, and technology.
- Conduct in-depth analysis of customer needs and preferences.
- Provide continuous follow-up and swift issue resolution.
- Document all interactions to personalize future communications.
- Understand and map out the companies' touchpoints.
What do you need:
- Previous experience in roles related to customer experience improvement and management.
- Basic knowledge of programming.
- Experience in SQL for database management and manipulation.
- Experience with Postman for API testing.
- Familiarity with New Relic for application monitoring.
- Knowledge of Simetrik and Snowflake.
- Preferably with experience in fintech, technology companies, and/or payments.
- Excellent teamwork skills.
- Ability to collaborate effectively with different teams and areas within the company.
Similar jobs
What is Cobre, and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables co…
What is Cobre and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables com…
What is Cobre and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables com…
What is Cobre and what do we do Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables comp…
What is Cobre, and what do we do?Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financialinfrastructure that enables comp…
What is Cobre, and what do we do? Cobre is a corporate treasury and payments platform designed to elevate the way Latin American companies manage their finances. At Cobre, we build CFO-tech on top of owned payment rails…
About Cobre Cobre is Latin America's leading instant B2B payments platform. We're building the financial infrastructure that enables companies across the region to move money faster, safer, and more efficiently—whether l…
What is Cobre, and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables co…
Est. 120,000 USD
What is Cobre, and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables co…
Est. 120,000 USD
What is Cobre, and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables co…
What is Cobre, and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables co…
What is Cobre, and what do we do? Cobre is Latin America’s leading instant b2b payments platform. We solve the region’s most complex money movement challenges by building advanced financial infrastructure that enables co…
Operations is a core, revenue-driving function responsible for executing and scaling the company’s day-to-day business. It encompasses tele-sales, field ambassadors, collections, and customer operations, ensuring efficie…
Join Plata and be part of the financial revolution as we expand into Colombia! We’ve recently received our banking license in Mexico and are entering an exciting phase of growth, continuous innovation, and real opportuni…
It's a new day with a new opportunity at 8am! About the role: The Senior Customer Success Specialist plays a key role in managing retention, adoption, and growth across our digital and hybrid customer segments. The Senio…
Est. 60,000 USD
We are looking for a highly skilled Collection Analyst to join our Collections team. We're launching a new business line in Colombia and looking for a senior analyst who will help build the entire Collections function fr…
MAJORITY is a groundbreaking all-in-one digital financial service app that includes an FDIC-insured account, Visa® Prepaid card, money remittance, and international calling. We are built for migrants, by migrants. Global…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
CoreOps Senior Manager – Payments, Non-Payments & Enablement We believe in the everyday hero. Those who have the courage to follow their passion and who have the strength and determination to realize their dreams. Sm…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
Est. 55,000 EUR
About the Role The Client Account Executive helps customers navigate one of the most important financial moments of their lives: buying property abroad. Sitting within the Redpin Payments team, the role is directly respo…
About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy.…
We are looking for a Business Analyst to join the Antifraud&Disputes team in Colombia.The team is responsible for preventing fraud, developing fraud prevention processes, and implementing protection mechanisms across…
Est. 60,000 USD
Are you ready to shape the future of fintech with cutting-edge technology and deep regional impact? Join us as a Data Engineer and help power our next-generation platform for multi-country cloud analytics and consumer fi…
¿Qué es Cobre y qué hacemos? Cobre es la plataforma líder de pagos B2B instantáneos en América Latina. Resolvemos los desafíos más complejos de movimiento de dinero de la región construyendo infraestructura financiera av…
Est. 80,000 EUR
Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming…
About the role We are seeking a detail-oriented Payment Specialist to join our team. In this role, you will support and optimize payment operations across Latam, with a focus on transaction monitoring, operational effici…
Our client Call Power is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming…
¿Qué es Cobre y qué hacemos? Cobre es la plataforma líder de pagos B2B instantáneos en América Latina. Resolvemos los desafíos más complejos de movimiento de dinero de la región construyendo infraestructura financiera av…
We are looking for a Business Analyst to join our Customer Care (Individual Products) team — a critical function supporting our customers’ daily financial activities, from purchases and ATM withdrawals to seamless access…