Customer Service Advocate
Christian Care MinistryMelbourne, Florida, United States · Posted 1 month agoDescription
Now hiring Customer Service Advocates for a target start date of September 8th, 2026!
The starting rate for this role is $19.65 per hour
Interested candidates must be willing and able to work onsite full-time in our Melbourne, FL office. Office hours are between 8am and 7pm ET, Monday through Friday.
The Mission
At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.
The Team
Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.
The Job
Customer Service Advocates (CSAs) are a trusted resource for our Medi-Share program members and medical service providers who have questions or concerns related to the membership guidelines, provisions of the program, technical challenges, medical bills, and more. CSAs exemplify CCM’s Christ-centered commitment to providing excellent service for members and providers through their technical proficiency, job knowledge, and faith.
Essential Job Duties & Responsibilities
- Presenting accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
- Troubleshooting and resolving issues
- Working with a high sense of urgency with all medical service providers and program members
- Showing compassion and understanding to customers in need
- Meeting monthly service objectives as outlined by management
- Embracing any additional training, development, or special assignments with optimism
- Adhering to company rules and policies
- Seeking to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentoring others
- Offering prayer to all members and providers at every appropriate opportunity
- Contributes to the exercise and expression of Christian Care Ministry’s Christian beliefs
- All other duties as assigned
Essential Skills & Abilities
- Oral and written communication expertise
- Typing speed of 30 wpm or more
- Reading and interpreting documents
- Strong multi-tasking
- Critical thinking and problem solving
- Applying understanding to carry out instruction furnished in written, oral, or diagram form
- Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
- Familiarity working with two computer monitors
- Strong knowledge of computer hardware and software
- Maintaining strict adherence to scheduled tasks
- Staying connected in a remote environment using multiple communications channels
- Utilizing a database system including how to update fields
Core Competencies/Demonstrable Behaviors
- Instills Trust - Gaining the confidence and trust of others through honesty, integrity, authenticity.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
- Action Oriented – Takes on tasks and new opportunities with a sense of urgency and enthusiasm.
- Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences.
- Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition
- Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry
- Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment
Education and/or Experience
- High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare) required
- Two years high volume contact center experience preferred
- Experience in healthcare, insurance or medical billing preferred
Supervisory Responsibilities
- This job has no supervisory responsibilities
Incentives & Benefits
We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.
For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:
- 100% paid Medical for employees/99% for family
- Generous employer Health Savings Account (HSA) contributions
- Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
- 6 weeks of paid parental leave (for both mom and dad)
- Dental - two plans to choose from
- Vision
- Short-term Disability
- Accident, Critical Illness, Hospital Indemnity
- 401(k) – up to 4% match on ROTH or Traditional contributions
- Generous paid-time off and 11 paid holidays
- Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
- Employee Assistance Program including no cost, in-person mental health visits and employee discounts
- Monetary Anniversary Awards Program
- Monetary Birthday Awards
Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.
Similar jobs
Est. 39,924 USD
The range for this role is $17.31 to $22.36 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able…
Est. 39,924 USD
The range for this role is $17.31 to $22.36 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able…
Est. 62,750 USD
The range for this role is $53,000 - $72,500 Actual base pay will be determined based on a successful candidate's skills/abilities, experience, and education. Interested applicants must be willing and able to work onsite…
Est. 73,464 USD
The range for this role is $31.97 per hour to $43.51 per hour Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be…
Est. 88,000 USD
The range for this role is $74,500 - $101,500 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and abl…
Est. 19,985 USD
The range for this role is $17.31 - $22.36 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and able t…
Est. 88,000 USD
The range for this role is $74,500 - $101,500 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. Interested applicants must be willing and abl…
Est. 70,000 USD
The range for this role is $59,500 - $81,000 Actual base pay will be determined based on a successful candidate's skills/abilities, experience, and education. Interested applicants must be willing and able to work onsite…
Est. 55,000 USD
Interested in working for Christian Care Ministry (CCM) but didn’t see the right opportunity on our careers page? Please fill out the following application below to submit your resume. This will allow us to keep your inf…
Est. 39,960 USD
Optimal Care is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exception…
Est. 70,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 55,000 USD
We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment…
Est. 20,700 USD
Optimal Care is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exception…
Est. 140,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 44,800 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 41,448 USD
FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in th…
Est. 62,400 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 60,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Territory to include: New Orleans and West Bank Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with ove…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 57,600 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 60,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Territory to include: Oklahoma City, Norman area Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with ov…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 20,000 USD
Optimal Care is where your dedication meets a rewarding career. Top Work Places for 12 consecutive years, Great Places to Work certified for 6 consecutive years, and we believe that exceptional care starts with exception…
Est. 70,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 43,440 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 115,000 USD
Associate Clinical Director (ACD) – CCM/PCM Title: Associate Clinical Director (ACD) – CCM/PCMLocation: Hollywood, FLSchedule: Full timeSalary: Negotiable About MedElite Since 2011, MedElite has been dedicated to improvi…
Est. 65,000 USD
Join VitalCaring – Where Your Passion Changes Lives! Who We Are Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are commi…
Est. 75,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…