Store Manager - Sunnyside

Chip CitySunnyside, New York, United States · Posted 11 days ago

Full-timeEst. 52,000 USD

Description

Summary of Role – Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands-on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities:

Guest Experience & Hospitality

Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery
Resolve guest concerns with empathy, professionalism, and speed

Team Leadership & Development

Recruit, train, coach, and inspire Cookie Crew Members to deliver exceptional customer experiences
Model positive energy, professionalism, and teamwork at all times
Conduct performance check-ins, deliver feedback, and support ongoing development
Foster an inclusive, supportive, and fun work culture

Operations & Execution

Oversee daily store operations, ensuring smooth opening, midday, and closing routines
Ensure cookies and beverages meet Chip City quality, freshness, and presentation standards
Lead and support accurate production planning to meet customer demand
Ensure adherence to food safety, sanitation, and health department regulations
Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

Promote and drive sales for cookie boxes, beverages, merchandise, and seasonal offerings
Execute marketing initiatives, loyalty program promotions, and limited-time flavor launches
Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

Build effective weekly schedules that balance labor needs, team availability, and business demands
Manage callouts and shift coverage to maintain smooth operations
Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

Oversee inventory management, including ordering, receiving, stock rotation, and waste control
Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

Communicate clearly and consistently with the Multi Unit Manager and team
Uphold all Chip City policies, procedures, and brand standards
Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
Strong leadership skills, motivates, coaches, and leads by example
Excellent communication skills, clear, friendly, confident, and solution oriented
Experience in a fast-paced, high-volume environment
Strong understanding of food safety and sanitation practices
Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
Comfortable using POS systems, scheduling tools, and basic reporting
Passion for creating memorable, customer focused experiences
Holds a Food Protection Certification (or is willing to obtain one where required)
Successfully completes all training programs to uphold Chip City standards

Physical Requirements:

Able to stand for extended periods and operate a cash register or related equipment
Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
Comfortable performing repetitive motions for extended periods
Able to work in a warm, fast-paced environment around commercial ovens and baking equipment
Flexible availability, including early mornings, evenings, weekends, and holidays

Benefits + Perks:

Medical, Dental, and Vision insurance plans
Up to 10 days of Paid Time Off (PTO)
401(k) Retirement Plan
Free shift cookie and beverage
50% Off employee discount
Commuter benefits with pre-tax savings

Pay Range: $23.00 - $25.00 per hour, plus bonus potential!

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