Principal Employee Relations Partner
Chime Financial, IncSan Francisco, California, United States · Posted 6 months agoDescription
About the role
We are looking for a Principal Employee Relations Partner to serve as the primary advisor and escalation point for complex employee relations issues across the organization. The role will report into the People Partner team, and act as a strategic partner to People Partners cross-functional teams, balancing risk management, compliance, and cultural alignment while fostering a fair, inclusive, and consistent employee experience.
The base salary offered for this role and level of experience will begin at $167,000 and up to $230,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
- Own the intake, assessment, investigation, and resolution of complex employee relations issues, including employee complaints, misconduct, performance concerns, policy violations, and sensitive workplace conflicts.
- Serve as the escalation point for high-risk or ambiguous matters, providing clear guidance on investigation strategy, risk exposure, and recommended outcomes.
- Conduct and oversee thorough, unbiased, and timely investigations, ensuring appropriate scoping, evidence gathering, documentation, findings, and closure aligned with Legal and company standards.
- Provide expert consultation to People Partners and business leaders on employee relations risks, employment law considerations, corrective action, and decision-making.
- Drive excellence in ER documentation and case management, ensuring accurate, consistent, and defensible records across all cases; maintain clear rationales for findings, actions, and outcomes.
- Analyze ER data, complaint trends, and investigation outcomes to identify root causes, systemic issues, and emerging risks, and recommend preventative or scalable solutions.
- Partner with People Partners to coach managers and leaders on effective conflict resolution, performance management, employee communications, and early intervention strategies.
- Collaborate closely with Legal, People Operations, Compliance, and Benefits to ensure equitable outcomes, alignment on policy interpretation, and consistency across the organization.
- Ensure employee relations programs and policies comply with federal, state, and local employment laws, and partner with Legal and Compliance to update policies, guidance, and training based on evolving legislation or workplace trends.
- Review and update employee handbook policies to ensure compliance with federal, state and local employment laws (e.g., EEO, FMLA, ADA, etc.).
- Manage the severance program; ensuring guidelines and policies are up to date.
- Oversee compliance externally with regulatory requirements (state reporting)
- Contribute to the continuous improvement of ER frameworks, investigation tools, training, and manager resources to strengthen organizational health and trust.
To thrive in this role, you have
- 10+ years in employee relations or HR business partnering, with increasing responsibility in complex, high-growth or matrixed environments.
- Bachelor’s degree in Human Resources, Business Administration, or related field preferred.
- Deep expertise in employment law and HR compliance
- Strong investigation, mediation, and problem-solving capabilities
- Proven ability to influence at senior levels and drive cross-functional alignment
- Exceptional written and verbal communication across diverse audiences
- Data-driven mindset for identifying ER trends and solutions
- Proven ability to use sound judgment to address multifaceted organizational challenges.
#LI-Hybrid #LI-WS1
A little about us
At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.
We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.
We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.
We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.
Because if we don't—who will?
*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.
What we offer for our full-time, regular employees
- 🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
- 💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- ✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- 🏝 Generous vacation policy and company-wide paid days off
- 🫂 1% of your time off to support local community organizations of your choice
- 👟 Annual wellness stipend to use towards eligible wellness related expenses
- 👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
- 👪 Access to family planning reimbursement
- 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress
We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.
Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@chime.com.
To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.
Similar jobs
Est. 223,000 USD
About the Role Chime is looking for a hands-on engineering leader to guide the Human Agent Tooling team within Trust & Safety. As a Tech Lead Manager, you’ll lead a squad of 3–5 engineers, set the hiring bar, coach a…
Est. 195,500 USD
About the Role The Data engineering team has been created keeping in mind the importance and criticality of data for the overall success of Chime. The mission of this group is to build scalable data artifacts and insight…
Est. 107,500 USD
About the Role Chime is looking for an Investor Relations Associate to join our IR team at a pivotal moment in the company's public market journey. This role sits at the intersection of finance, communications, and strat…
Est. 138,000 USD
About the Role We're hiring a Program Manager to help shape how Chime delivers a high-quality, high-trust experience for our members. This role will focus on product, policy, and process excellence across high-trust memb…
Est. 133,500 USD
About the Role We are hiring a Senior Analyst for AML Governance & Advisory within Financial Crimes & Identity. This team owns the governance framework supporting Chime's BSA/AML and OFAC compliance programs, ens…
Est. 142,000 USD
About the Role We’re seeking a Strategic Finance Senior Associate to join Chime’s Growth & Marketing Finance team. This role partners closely with cross-functional leaders across Marketing, Growth, Product, and Data…
Est. 125,000 USD
About the role We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will o…
Est. 158,500 USD
About the role We are looking for a Software Engineer to help build our new financial platform that is highly reliable, scalable, and will serve as the backbone for Chime. This platform will power the most important fina…
Est. 190,000 USD
About the role We are looking for a versatile Security Software Engineer to join our team and operate across product security, application security, infrastructure security, enterprise security, and security/compliance a…
Est. 301,500 USD
About the role We are hiring for a Sr. Director, Strategy and Growth Initiatives to help define and drive the long-term strategy and growth of the company. As our Sr. Director, you’ll identify where the business should g…
Est. 176,500 USD
About the Role We are hiring a Chief of Staff / Head of Legal Operations to join our growing Legal team. This role sits at the intersection of executive strategy and legal department operations, driving organizational ef…
Est. 265,500 USD
About the Role Chime serves millions of members on a mission to help them unlock financial progress. Growth Engineering builds the product surfaces and systems that turn that mission into measurable outcomes for members…
Est. 139,500 USD
About the role The Human Agent Tooling team builds the software Chime's support agents use every day to help members. When a member has a problem a bot can't solve, a human agent picks it up — and the tools we build are…
Est. 158,500 USD
About the Role The Support Foundations team builds the infrastructure that powers every support interaction a Chime member has. That includes the automated phone system members call when they need help, the in-app chatbo…
Est. 159,000 USD
About the role In this role you will define how Chime measures the experience members have in the app and the impact of its AI-powered features — and lead the strategic analyses that shape decisions made by senior leader…
Est. 155,000 USD
About the role We’re hiring a Lead Technical Recruiter to help hire exceptional engineers at Chime. In this role, you’ll work closely with engineering leaders and hiring teams to run thoughtful, high-quality searches and…
Est. 223,000 USD
About the role Chime’s Machine Learning Platform (MLP) team builds and operates the infrastructure, tooling, and developer experience that powers machine learning across the company. We enable data scientists and ML engi…
Est. 202,500 USD
About the role We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional me…
Est. 158,500 USD
About the role Chime Engineering is growing rapidly as we scale to support the financial needs of our members. We are looking for driven engineers to join our Membership team, where you'll work across the full stack, bui…
Est. 195,500 USD
About the role Chime's Growth Engineering team builds the member-facing experiences that move our business metrics, and we're scaling fast. We're looking for a full stack engineer who wants to own features end to end: th…
Est. 237,000 USD
About the Role As an Engineering Manager on Chime’s Data Platform, leading the Data Storage team, you will own the group that manages Chime’s online and analytical data stores and low-latency metric serving layer. Your t…
Est. 229,500 USD
About the role Chime is looking for an engineering leader to help manage and guide one of the Trust & Safety engineering teams. Chime’s Trust & Safety org is on a mission to protect our members and fuel durable g…
Est. 195,500 USD
About the role The Infrastructure Engineering organization comprises three sub-teams: Core Infrastructure (which manages the infrastructure systems that power Chime, including AWS, Networking, Kubernetes, Terraform, and…
Est. 158,500 USD
About the role We’re looking for a strong engineer who has a passion for building scalable systems and who can help drive and innovate on our communication platform at Chime! In this role, you would be developing fullsta…
Est. 190,500 USD
About the Role The Data Governance function is pivotal in ensuring the integrity, trustworthiness, and effective management of Chime’s data assets. Our mission is to establish and operationalize data governance framework…
Est. 159,000 USD
About the role We're looking for a Sr. Growth Product Data Scientist to partner with our Growth Product and Engineering teams to drive measurable impact across the member journey — from acquisition to conversion through…
Est. 133,500 USD
About the role The Senior Analyst, Financial Crimes & Identity Quality is responsible for performing and helping lead quality reviews across Financial Crimes and Identity workflows, including the quality of unusual b…
Est. 179,000 USD
About the role We’re hiring a Senior Lifecycle Marketing Manager to join our Lifecycle & CRM Marketing team and shape how Chime engages, retains, and grows members throughout their lifecycle. You’ll own the strategy…
Est. 237,000 USD
About the role Chime is looking for an engineering leader to help manage and guide one of the Spending, Saving & Investing (SSI) engineering teams. Chime’s SSI org is on a mission to make Chime the top choice for eve…
Est. 304,500 USD
About the Role Chime is looking for an Director, Associate General Counsel to lead our Privacy & Security team. The Director will work cross-functionally with marketing, security, engineering, product, data, and memb…