Description
C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.
We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.
Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.
Position Summary:
The Senor SAP EWM Support Consultant is responsible for providing expertise and leading post-go-live support efforts, providing mentorship to junior team members, and driving continuous improvements in system stability. This individual will serve as an expert resource for SAP EWM solutions, collaborating with cross-functional teams to resolve problems, conduct system analysis, and implement enhancements.
Essential Functions & Responsibilities:
- Leads hypercare initiatives in the initial weeks following SAP EWM implementations.
- Monitors and reports on system issues, quickly addressing any failures or user-reported concerns and serving as the escalation point for complex support issues.
- Provides technical leadership, coaching, and mentorship to SAP EWM Support Consultants I and II, with a focus on bringing out the best in team members by guiding them through goals and obstacles.
- Manages a high volume of support tickets, ensuring timely responses and effective issue resolution.
- Troubleshoot and diagnose root causes of system errors and coordinate resolution with the relevant teams.
- Tracks system performance to identify bottlenecks and areas for improvement.
- Collaborates with clients and business stakeholders to resolve tickets.
- Documents support processes, system configurations, troubleshooting procedures, resolutions, and best practices for knowledge sharing and future reference.
- Educates others in the workflow, business processes, and reporting metrics enabled by EWM and conducts training sessions for end-users and client personnel on EWM usage and best practices.
- Collaborates cross-functionally with client leadership, development teams, project managers, and stakeholders to maintain and enhance system performance and ensure long-term success.
- Applies software updates and security patches as needed to ensure system integrity.
- Provides technical assistance to end users, ensuring a positive support experience.
- Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security.
- Performs other related tasks as assigned.
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