Description
About the Position:
We are looking for a Strategic Customer Success Lead to shape and scale how Bluefish delivers value across Fortune 500 teams. This role is foundational to building a repeatable CS approach that balances deep product expertise with 1:1 strategic partnership.
In this role, you will directly manage a portfolio of strategic accounts and be responsible for ensuring they consistently realize value from Bluefish. You will serve as both a product expert—connecting customers’ unique business needs to Bluefish’s capabilities—and a trusted strategic advisor. In this capacity, you will help customers navigate the rapidly evolving AI landscape by providing thought leadership and advising on measurement, optimization, and campaign strategy across AI channels.
What You’ll Be Doing
- Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement.
- Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization.
- Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts.
- Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes.
- Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy.
- Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities.
- Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes.
- Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience.
- Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.
- Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.
Qualifications
- 5+ years of experience in account management, customer success, or strategic partnerships—ideally in SaaS, ad tech, or marketing technology.
- Proven experience delivering value to enterprise customers in high-touch, relationship-driven roles.
- Strong background in advertising, campaign strategy, and measurement; experience advising customers on media strategy is required.
- Demonstrated ability to operate as a trusted strategic advisor to senior customer stakeholders.
- Comfort working with data, usage signals, and customer feedback to inform strategy and recommendations.
- Strong communication and relationship-building skills, with the ability to explain complex concepts clearly and confidently.
- Highly collaborative, with experience working cross-functionally across Product, Sales, CS Ops, Growth, Services, and Support.
- Startup-ready mentality with a bias toward action, comfort with ambiguity, and enthusiasm for building from the ground up.
About Bluefish:
Bluefish believes that AI represents the next major chapter of the internet – and that consumers will increasingly use AI to consume information and media online. On this new AI internet, brands will need new tools and technologies to tell their stories to consumers online – and a new marketing ecosystem will be created around AI. Bluefish is building the platform that helps brands engage consumers on this new AI channel, with powerful enterprise tools to manage AI brand safety and engage consumers with thoughtful and personalized AI marketing experiences.
The Bluefish team is a tight-knit group of mar-tech industry veterans who previously helped build foundational ad-tech platforms now owned by Meta and Microsoft. Bluefish, the leading AI marketing platform for the Fortune 500, recently announced a $20M Series A funding round led by NEA, with participation from Salesforce Ventures. Additional investors include Crane Venture Partners, Swift Ventures, and Bloomberg Beta. We are a globally distributed team, with business operations based in New York City and engineering based in Berlin.
Why Bluefish & Our Values:
- Unique opportunity to join on the ground floor of a fast-moving startup building at the center of AI
- Tackle challenging and abstract problems while disrupting the $300BN legacy mar-tech industry
- Join an experienced high-performing team where you will have immediate ownership and impact
- Experience a true meritocracy with significant career growth upside as the business scales
Our Values:
- Demonstrated grit and resourcefulness—you find creative solutions, adapt quickly, and aren’t afraid to roll up your sleeves in a fast-paced, evolving environment.
- Thoughtful and strategic thinker with the ability to anticipate needs, ask the right questions, and deliver insights that truly drive value.
- Proven ability to collaborate across functions and roles, fostering open communication and shared ownership of outcomes.
- Commitment to craftsmanship—you take pride in delivering high-quality work, paying attention to the small details while keeping the big picture in mind.
- Self-starter with a proactive mindset and a strong sense of accountability—able to drive projects forward independently while staying aligned with team goals.
- Comfortable navigating ambiguity and learning new tools, processes, or technologies to get the job done.
Similar jobs
Est. 120,000 USD
About the Position: Bluefish is on the cutting edge of AI-powered SaaS, helping brands understand their performance and optimization in the new AI funnel. As part of our Marketing Services team, we’re looking for a seaso…
Est. 120,000 USD
About the Position: We are seeking a seasoned Account Lead with a robust background in SaaS and marketing solutions for Fortune 500 companies. As the Account Lead, you will manage and expand relationships with customers,…
Est. 120,000 USD
About the Position: Bluefish is on the cutting edge of AI-powered SaaS, helping marketers understand AI marketing performance and optimization. We're looking for a sharp, customer-savvy Customer AI Analyst who’s passiona…
Est. 200,000 USD
About the Position Bluefish is seeking an exceptional product leader with the rare ability to own every aspect of the product lifecycle — from high-level strategy to detailed execution — while building and leading a worl…
Est. 140,000 USD
About the Position: Bluefish is looking for a SaaS-experienced Sales Engineer to drive business growth and customer adoption of the Bluefish AI platform. This role blends sales, technical solutioning, and strategic consu…
Est. 140,000 USD
About the Position Bluefish is seeking an exceptional product management professional with the rare ability to own every aspect of the product lifecycle, from high-level strategy to detailed execution. The Product Lead’s…
Est. 140,000 USD
About the Position: Bluefish is seeking an experienced and client-centric Director of Professional Services to lead and scale our delivery pods. This role is a critical leader within the Strategy & Services organizat…
Est. 150,000 USD
About the Position: Bluefish is seeking a strategic and results-driven Director, Growth to lead and scale our account teams. This role is a critical leader within the Growth organization, responsible for managing and dev…
Est. 140,000 USD
About the Position As a Senior or Staff Data Scientist focusing on Analytics, you'll serve as the statistical backbone of Bluefish’s Data Science team. You'll own experimentation and causal inference frameworks, produce…
Est. 120,000 EUR
About the Position As a Senior AI Engineer, you'll spearhead the development of LLM-powered products at the forefront of marketing and advertising technologies. Utilizing your expertise in machine learning, large languag…
Est. 120,000 GBP
About the Position As a Senior AI Engineer, you'll spearhead the development of LLM-powered products at the forefront of marketing and advertising technologies. Utilizing your expertise in machine learning, large languag…
Est. 120,000 GBP
About the Position As a Staff AI Engineer, you’ll serve as a technical leader for our LLM-powered products at the forefront of marketing and advertising technologies. You’ll own critical architectural decisions, set qual…
Est. 120,000 EUR
About the Position As a Staff AI Engineer, you’ll serve as a technical leader for our LLM-powered products at the forefront of marketing and advertising technologies. You’ll own critical architectural decisions, set qual…
Est. 140,000 USD
About the Position Bluefish AI is looking for a Senior Backend Engineer to own the data platform infrastructure that powers our AI marketing platform; building the systems that reliably move and process data at scale. Th…
Est. 120,000 EUR
About the Position As a Senior or Staff Data Scientist focusing on Analytics, you'll serve as the statistical backbone of Bluefish’s Data Science team. You'll own experimentation and causal inference frameworks, produce…
Est. 165,000 USD
About the Position Bluefish is seeking a Technical Product Manager with deep experience in text processing, analysis, and access to help define, build, and scale our brand data products. You’ll own the full product lifec…
Est. 120,000 USD
About the Position Bluefish is defining agentic marketing and how we show up in the world matters as much as what we build. As our Events Lead, you will own the full events function: from our inaugural owned thought lead…
Est. 140,000 USD
About the Position Bluefish is looking for a seasoned and people-first HR leader to build and own the full people function as we scale. As our first Director of Human Resources, you will be responsible for designing and…
Est. 150,000 USD
POSITION OVERVIEW Bluefish is hiring a VP of Sales to own and scale the new logo acquisition function at the most consequential moment in the company’s growth. The go-to-market motion is transitioning from founder-led to…
Est. 250,000 USD
POSITION OVERVIEW Bluefish is hiring its first Chief Revenue Officer — the most senior hire the company will ever make. The CRO will own the full revenue function: new logo acquisition, customer success, growth, and agen…
Robots & Pencils is an applied AI engineering firm building the next frontier of business architecture. We design and ship AI co-workers that integrate into enterprise operations and deliver measurable results for ou…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
Est. 120,000 USD
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
Est. 85,000 USD
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…
WHO ARE WE? Launch Potato is the discovery and conversion company. We reach tens of millions of people every month through our brands, including FinanceBuzz, All About Cookies, and OnlyInYourState. We turn that attention…