Description
About Bluebird Kids Health
Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with around-the-clock support. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.
Position Description
Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist II with a patient and family-first mindset. The Medical Receptionist II will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, ensuring that patients are checked in and out of visits appropriately, spearheading insurance verification tasks and workflows at the market level, and training new hire Medical Receptionists. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families.
What You’ll Do
- Greet patients and visitors, answer phone calls, and schedule appointments.
- Check patients in/out and manage patient flow.
- Update patient tracking in EMR
- Promotes the use of the patient portal to families.
- Verifies forms are filled out completely using online registration systems. Reconciles forms as needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office.
- Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter.
- Scan insurance cards and driver's licenses as needed.
- Schedule patient appointments within operational standards and document appropriately.
- Troubleshoot first-level insurance coverage and billing concerns with patients and families.
- Assist receptionist colleagues and Site Supervisors throughout market practice locations with escalated insurance and billing questions.
- Review and update VFC status accuracy within Athena EMR.
- In collaboration with Site Supervisor, train new hire receptionists, and facilitate re-training as appropriate.
- Serve as a Champion of Onboarding, Competency, and Culture
- Serve as the primary mentor and trainer for new reception team members, ensuring a welcoming and structured onboarding experience that reflects our practice values.
- Own the development and delivery of training plans that build role-specific skills and confidence in new hires.
- Assess and validate new employee competencies through observation, feedback, and structured performance checkpoints.
- Foster a supportive and inclusive learning environment that encourages growth, questions, and team engagement.
- Collaborate with leadership to continuously improve training materials, workflows, and onboarding processes based on feedback and evolving best practices.
- Model professionalism, patient-centered communication, and workflow excellence in all interactions.
- Complete insurance verification up to 3 days prior to patients visit to determine coverage.
- Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen.
- Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments.
- Answer telephones in a warm, friendly manner.
- Keep Reception and waiting area clean and sanitized per practice standards.
- Maintain patient confidentiality in compliance with HIPAA and organizational compliance standards.
- Other duties as assigned.
What You’ll Need
Education:
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