Description
Overview
Do you have a passion for customer satisfaction and the skills to troubleshoot in a technical environment? We’re looking for someone who can quickly become an expert in delivering exceptional solutions that solve our customers’ biggest challenges.
What will you be doing?
The Technical Support Analyst role puts you in a high-exposure support position assisting our enterprise customers and resolving technical issues with our software solutions. Working with your colleagues, developers, product managers, and account managers, you will have the opportunity to develop your technical and leadership skills through continuous learning opportunities.
Your responsibilities will include:
- Product Support: Becoming an expert in our product suite and working hands-on with Microsoft technologies – including SharePoint, Office 365, Azure, SQL Server, Window Server, and IIS. Supporting our customers by providing solutions that resolve and simplify complex technical issues in the Microsoft Cloud. Analyzing and troubleshooting software issues through the use of internal logging and development resources.
- Customer Service: Utilizing your knowledge of our software to deliver effective resolutions and answers to customer issues and inquiries. Becoming a trusted customer advocate by ensuring we are prompt and professional with all engagements, whether by phone or email. Helping customers maximize their use of our products by overcoming any challenges throughout implementation and general use.
- Serving as the support contact for customers – regularly connecting via phone, email, and remote sessions
- Analyzing complex issues by reviewing product-specific logs and utilizing root cause analysis skills
- Overseeing interdepartmental collaboration to help ensure prompt delivery of customer requests
- Contributing to public-facing articles based on found issues in our software
- Learning about our technology – including release updates and new products – through on-the-job training and education
OK, I’m interested… is this the job for me?
We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.
As a Technical Support Analyst, you’re the main point of contact for support for our customers, which means you have strong problem solving and customer service skills. You are also a team player who thrives on working collaboratively with both internal and external teams.
Other qualities that you’ll need to be a fit for this role include:
- BA/BS Degree in an IT related field (Computer Science majors are preferred, but not required)
- 1 to 5 years of technical software support or help desk experience (preferred)
- Excellent written and verbal communication skills
- Ability to work independently and within a highly collaborative team environment
- Commitment to continuous education and drive to stay up-to-date with the latest technologies
- Strong interest or experience with Microsoft technology stack (including SharePoint, Office 365, Azure, Windows Server, SQL Server, and IIS)
- Work Schedule: Shifting - Dayshift, Mid shift & Night shift
- Hybrid Setup - 2 days WFH, 3 days Onsite
What’s in it for you?
- HMO coverage from day 1 of employment (plus 2 free dependents)
- Group life insurance (upon regularization)
- Wellness Reimbursement Program (upon regularization)
- Paid annual and sick leaves (convertible into cash)
- Paid compassionate leave (5 days)
- Employee Dedication Award (years of service)
- Employee Referral Bonus Program
- Promoting diversity and inclusion
- Business Travel Opportunity (Top Performers)
- Hybrid Working Arrangement (3 days onsite & 2 days work-from-home)
- Competitive compensation package, Performance bonuses/incentives
- Career growth & advancement opportunities
*Terms and conditions apply
AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drives our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.
Any personal data you share with us during the application process will be processed strictly in compliance with applicable data protection laws and our Privacy Notice.
Similar jobs
About AvePoint Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to colla…
About AvePoint Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to colla…
About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.…
About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.…
About the Position: Are you a problem-solver who happens to use design as your primary tool? AvePoint is looking for a Product Designer to join our global team. While we value high-quality visual execution, this role is…
About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.…
About the position: As a Project Support Engineer, you will provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues.…
About the position This is a full-time position under AvePoint as your employer. The role will be client‑facing, working directly with one of AvePoint’s clients. We are seeking a Modern Work Engineer to join our client's…
About the position This is a full-time position under AvePoint as your employer. The role will be client‑facing, working directly with one of AvePoint’s clients. We are seeking a Modern Work Engineer to join our client's…
About the position: As aPre-Sales Engineer, you’ll play a pivotal role in positioning AvePoint solutions for our customers, by designing and delivering tailored solutions that address complex business challenges. Leverag…
Est. 80,000 EUR
Overview As an Account Executive for the Public Sector in the DACH region, you will play a pivotal role in building and shaping our public sector business from the ground up. You will be responsible for developing and cl…
Est. 80,000 EUR
Partner Development Manager – Italian Market Based in Milan, Italy About the role: AvePoint is seeking a Partner Development Manager to recruit, convert, and enable prospective MSP’s and VAR partners. In this role, you w…
Est. 60,000 GBP
Overview Are you ready to progress your sales career in the fast-growing tech industry? This position is your opportunity to become a high-earning sales executive in a rapidly growing industry. You provide the consultati…
Est. 80,000 GBP
About the role: As a Pre-Sales Solutions Engineer, you will act as the technical lead throughout the sales cycle, partnering closely with Account Managers to support new business and growth opportunities. You will take a…
Est. 55,000 EUR
About the role: As a Pre-Sales Solutions Engineer, you will act as the technical lead throughout the sales cycle, partnering closely with Account Managers to support new business and growth opportunities. You will take a…
Est. 60,000 EUR
About AvePoint AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platf…
Est. 60,000 USD
Overview: As a Business Development Representative, your role is to find and create new sales opportunities via prospecting and conducting cold outreach. You’ll identify organizations’ current and future IT challenges to…
Est. 120,000 USD
Overview: As a Manager, Business Development, you will lead, develop and inspire a high-performing team responsible for generating qualified pipeline and accelerating revenue growth. You will coach and empower Business D…
Est. 45,000 EUR
About AvePoint: Beyond Secure. AvePoint is the global leader in data security, governance, and resilience, going beyond traditional solutions to ensure a robust data foundation and enable organizations everywhere to coll…
Overview AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Customer Success division. What will you be doing? The Business Analyst analyzes business processes and appl…
Est. 55,000 GBP
Job Summary: AvePoint is seeking a highly analytical Data Analyst to support and scale our global partner business. In this role, you will analyze data across our partner ecosystem—including sales performance, customer u…
Est. 110,000 USD
We are seeking a detail-oriented, execution-driven Account-Based Experience (ABX) Specialist to support the delivery of high-impact marketing programs targeting strategic enterprise accounts. In this hands-on role, you w…
Est. 110,000 USD
We are seeking a detail-oriented, execution-driven Account-Based Experience (ABX) Specialist to support the delivery of high-impact marketing programs targeting strategic enterprise accounts. In this hands-on role, you w…
Overview AvePoint is seeking a Business Analyst with enterprise software solutions experience to join us in our Customer Success division. What will you be doing? The Business Analyst analyzes business processes and appl…
About the role: We're looking for a proven leader with a track record of building and scaling MSP, channel or partner businesses in high-growth environments. If you've successfully built and scaled a high-growth MSP, cha…
Est. 80,000 GBP
Key Responsibilities: Proactively source new prospects and expanding existing accounts Nurture, cross-sell and upsell existing MSP and VAR Partners Planning and delivering presentations that give prospective and exi
Est. 97,500 USD
Job Summary: AvePoint is seeking a highly analytical Data Analyst to support and scale our global partner business. In this role, you will analyze data across our partner ecosystem—including sales performance, customer u…
Est. 97,500 USD
Job Summary: AvePoint is seeking a highly analytical Data Analyst to support and scale our global partner business. In this role, you will analyze data across our partner ecosystem—including sales performance, customer u…
What will you be doing? As a Maintenance Renewal Representative, your job is to ensure all current customers see the value in renewing their annual maintenance contracts, and that these contracts are renewed on time. Thi…
Est. 60,000 GBP
Overview Are you ready to progress your sales career in the fast-growing tech industry? This position is your opportunity to become a high-earning sales executive in a rapidly growing industry. You provide the consultati…