Senior Revenue Operations Manager

Automattic CareersRemote · Posted 7 months ago

Full-timeRemoteEst. 170,000 USD

Description

At WooCommerce, we’re on a mission to democratize commerce. Millions of merchants around the world build their businesses with our open-source platform, and we’re scaling how we support them.

Specifically, we’re scaling our B2B merchant acquisition efforts and are looking for a Senior Revenue Operations Manager to help build our Revenue Operations function largely from the ground up. This role goes beyond optimizing what exists today: it involves designing systems, processes, and data foundations that don’t yet fully exist, while ensuring they can scale thoughtfully over time.

You’ll partner closely with Sales and Customer Success leadership as a trusted operational and analytical partner, helping establish the foundations that enable clear decision-making, effective execution, and predictable growth.

This is a senior individual contributor role with significant ownership and influence. Your work will directly shape how we operate today and how we scale going forward.

What You’ll Do

First 90 days: Build core dashboards, identify process/data gaps, establish remediation plans.
First 180 days: Create capacity and territory models, map the full tech stack and integrations, define the attribution model.
First 12 months: Achieve predictable forecasting (within ±10%) and establish a scalable enablement foundation.

Day to day, Week to week, Month to month

Systems & Data Foundation

Own vendor relationships, tools, and integrations (Salesforce, Gong, ChiliPiper, etc.).
Establish data quality standards, access controls, and governance practices.
Build durable dashboards and ad hoc reporting that clearly answer “where are we vs. target?”
Perform ongoing process and data gap analysis, prioritizing practical improvements while keeping long-term scalability in mind.
Evaluate and implement technology or process improvements to support revenue growth.

CS & Sales Enablement

Operationalize CS function: customer health, churn prediction, renewal workflows, escalation paths, expansion playbooks.
Create rules of engagement between Sales and CS for complex GTM.
Build enablement function infrastructure (topics/process/schedule—not training delivery).

Strategic Revenue Support

Build tracking for strategic/payment partner merchants critical to NRR.
Analyze performance trends to guide strategy: win/loss, deal cycle length, seasonality, retention, segmentation bands, and customer bands.
Create capacity planning models based on pipeline velocity and customer growth.
Territory planning, quota setting, and compensation administration.
Support pricing and packaging changes with data and tracking.
Support mid-funnel pipeline reviews and Sales/CS QBRs.
Identify and surface GTM and CS inefficiencies through data analysis.
Build merchant health scoring, expansion potential tracking, and red-to-green workflows.
Design reporting that gives executives visibility, managers clarity, and reps actionable insights—from pipeline health to forecasting accuracy.

You Might Be a Fit If

You’ve built RevOps from scratch (6–8+ years of experience, including at least one 0→1 build or major foundation reset).
You’re deeply data-driven, with a mindset of “if the data isn’t there, how do we get it?”
You’re comfortable speaking truth to power, using data to surface trade-offs and inform decisions, even when conversations are uncomfortable.
AI is a strength, not a buzzword—you can point to concrete examples of how you use it in your current role.
You’re hands-on technically, with strong Salesforce experience (flows, integrations) and comfort working with data (e.g. SQL or Python), not just point-and-click tooling.
You know the RevOps tooling landscape, and have good judgment about what actually works at scale.
You’re pragmatic and intentional, balancing short-term fixes with longer-term system design.
You can partner as an equal with revenue leaders, and communicate data-backed insights clearly to executive stakeholders.

What Good Looks Like

You can answer “where are we vs. Sales and CS targets?” quickly using trusted data.
Executives rely on ELT-ready dashboards that communicate complex business simply.
Core metrics (NRR, CAC, LTV, ASP, time to close, close rates) are clearly defined with documented data sources.

Salary range: $140,000-$200,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.

We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated.

This isn’t your typical work-from-home job—we are a fully-remote company with an open vacation policy. Read more about our compensation philosophy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote

About Automattic

Now in our 20th year, we’re the people behind WordPress.com, WooCommerce, Beeper, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, and more. We believe in making the web a better place.

We’re a distributed company with more than 1500 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we’re united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly—regardless of income, gender, politics, language, or where they live in the world.

We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company, an Equal Opportunity employer, and Disability Confident Committed. (Here’s what that might mean for you.) If you need accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. Learn more about our Employee Resource Groups.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the “Know Your Rights: Workplace Discrimination is Illegal” poster here. Automattic participates in the E-Verify program in certain locations, as required by law.