Description
Join Amwins Group where we work as one team, committed to collaboration, teamwork, and never settling for the status quo!
Amwins is seeking an adaptable, driven, and detail-oriented Client Services Team (CST) Manager to join our CST Operations team. This role will oversee a team of Client Services Specialists, providing centralized support for our production teams. The CST manager is responsible for managing daily team activities, maintaining efficient workflows, fostering a culture of excellence, and driving operational efficiency. Additionally, the manager will oversee key performance indicators (KPIs), implement improvement strategies, handle escalations, and ensure continuous development within the team.
As part of our growing CST Operations Team, you’ll play a critical role in shaping processes and fostering a collaborative, team-oriented environment. Our ideal candidate should possess adaptability, drive, and attention to detail, ensuring effective leadership and continuous improvement within the team. Strong communication, problem-solving, and organizational skills are essential for overseeing daily operations, analyzing performance metrics, and fostering a customer-focused environment. Additionally, experience in team management, conflict resolution, and strategic planning will enable the candidate to lead a high-performing team and contribute to the achievement of organizational and team goals.
As a valued CST Manager with our firm, you will help to develop new and imaginative processes and procedures while performing in this role. This position requires on-the-job training that will provide a collaborative and exciting team-focused environment. Joining Amwins as a team member with the CST Operations Team will offer the opportunity for advancement as the department grows swiftly beyond its initial stages.
Responsibilities
Team Leadership & Performance Management
- Lead a team of Client Services Specialists, ensuring timely work completion and exceptional customer experiences
- Implement performance management strategies to drive team productivity and efficiency
- Coach and support team members, helping them achieve individual and team objectives
- Set clear expectations, monitor performance, and implement strategies to improve efficiency and achieve goals
- Foster a positive and productive work environment
Operational Efficiency:
- Review daily workflow, queues, and KPIs to ensure adherence to standard operating procedures
- Utilize critical thinking and root cause analysis to provide solutions that meet business needs
- Manage and evaluate performance metrics, identifying opportunities for improvement
- Develop and promote best practices for team workflows, including metrics reporting, expectations setting, and meeting schedules
Collaboration & Communication:
- Work with cross-functional teams to create and update standard operating procedures
- Report performance issues to management and coordinate necessary actions
- Schedule and coordinate meetings, including employee performance reviews
- Collaborate with internal and external partners to address and resolve issues efficiently
Recruitment & Team Development:
- Oversee recruitment and dismissal processes
- Become a subject matter expert for your service area and continually develop team knowledge and expertise
- Review and approve weekly timecards while monitoring schedule adherence
Qualifications
- Bachelor’s degree or equivalent work experience required
- Insurance experience required
- 2-5 years of experience in people management, with a proven track record in team leadership and operational oversight
- Strong communication, critical thinking, and problem-solving skills
- Demonstrated success in working with cross-functional teams and all levels of management
- Ability to prioritize tasks and execute with high quality within stipulated timelines
- Strong analytical skills with the ability to learn new systems and processes quickly
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and Microsoft 365 tools
Equal Opportunity Policy: The acceptance of the requested information for consideration and referral of candidates will be without regard to a candidate’s race, creed, color, age, gender, marital status, veteran status, national origin, sexual orientation/identification/expression, disability status, or weight and will be based solely on the candidate’s qualifications for the position. We are an equal opportunity employer.
Similar jobs
Est. 120,000 USD
About the Role Amwins is seeking a highly effective relationship management professional to help steward sophisticated retail client relationships through a scalable, insight-driven service model. This is a high-visibili…
Est. 65,000 USD
At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat compe…
Est. 80,000 USD
Join Our Team as an Ambitious Account Executive at Amwins Self-Funded! Are you driven and ready to play a pivotal role in the growth and success of our organization? We are seeking a passionate Account Executive to join…
Est. 65,000 USD
About the Role As a Relationship Manager Associate, you will support Amwins’ retail relationship strategy through a data-driven, client-focused, and service-oriented approach. This role is ideal for someone who enjoys us…
Est. 85,000 USD
Claims Manager — Amwins Self-Funded Are you ready to make a meaningful impact in a collaborative, people-focused environment? Amwins Self-Funded is looking for a Claims Manager to lead and support a dedicated claims team…
Est. 85,000 USD
Join Our Team as a Manager of Account Management at Amwins Self-Funded! Are you an ambitious leader ready to play a crucial role in the growth and success of our organization? We are seeking a passionate Manager of Accou…
Est. 85,000 USD
Claims Manager — Amwins Self-Funded Are you ready to make a meaningful impact in a collaborative, people-focused environment? Amwins Self-Funded is looking for a Claims Manager to lead and support a dedicated claims team…
Est. 115,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. Our Brokerage division includes more than 425 teams natio…
Est. 85,000 USD
Claims Manager — Amwins Self-Funded Are you ready to make a meaningful impact in a collaborative, people-focused environment? Amwins Self-Funded is looking for a Claims Manager to lead and support a dedicated claims team…
Est. 28,300 USD
At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat compe…
Est. 45,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 55,000 USD
Amwins Connect’s mission is to seamlessly connect every point of the benefits journey for brokers, carriers, and their clients with continuous innovation and extraordinary service from passionate people. At Amwins our pe…
Est. 65,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 65,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 80,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 102,500 USD
About Amwins At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cu…
Est. 65,000 USD
At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat compe…
Est. 45,000 USD
Join Our Team as a Claims Processing Associate at Amwins Self-Funded, LLC! Are you ready to make a meaningful impact in the dynamic world of insurance? Join Amwins Self-Funded, LLC., as a Claims Processing Associate. Thi…
Est. 58,700 USD
At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat compe…
Est. 55,000 USD
Join Our Team as Claims Analyst at Amwins Self-Funded! Are you ready to make a meaningful impact in the dynamic world of insurance? Join Amwins Self-Funded as a Claims Analyst. This is an in-office position, that offers…
Est. 120,000 USD
Join Our Team as a Director of Claims at Amwins Self-Funded! The Director of Claims reports directly to the Vice President of Claims and is responsible for providing operational and strategic leadership to the Amwins Sel…
Est. 55,000 USD
Join us as a Premium Support Analyst at Amwins Self-Funded! Are you ready to make a significant impact on the Finance Department at Amwins Self-Funded? We're looking for a Premium Support Analyst, to join our team in Sco…
Est. 70,304 USD
At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat compe…
Est. 85,000 USD
Human Resources Manager — Lead, Partner, and Build with Amwins Self-Funded Why Choose Amwins? At Amwins, we invest in our people and create an environment where HR professionals can make an impact, grow their expertise,…
Est. 62,000 USD
The opportunity Amwins is one of the largest specialty insurance distributors in the world — employee-owned and built to last. We're planning on being here for the next 150 years. Behind the scenes, our in-house Real Est…
Est. 65,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 60,000 USD
At Amwins, we succeed together — and have a good time doing it. We know people don't leave companies. They leave cultures — which is why we work so hard on ours. At Amwins, we thrive on collaboration, not cutthroat compe…
Est. 80,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 65,000 USD
Amwins is the largest specialty distributor of property, casualty and professional lines of insurance products - we're ready for even the most complex placements. We are the industry leader because we hold ourselves acco…
Est. 45,000 USD
Join Our Team as a Claims Processing Coordinator at Amwins Self-Funded, LLC! Are you ready to make a meaningful impact in the dynamic world of insurance? Join Amwins Self-Funded, LLC., as a Claims Processing Coordinator.…