Description
- Coordinate and schedule HVAC technicians for service calls, installations, and maintenance tasks.
- Communicate with customers to understand their HVAC issues, schedule appointments, and provide updates on service status.
- Maintain constant communication with HVAC technicians in the field via phone or dispatch software.
- Keep detailed records of service calls, customer interactions, job status, and technician assignments.
- Update the company’s dispatching software or system with accurate and timely information.
- Work closely with the inventory and procurement team to ensure technicians have necessary parts and equipment.
- Partner with sales and service departments to align on job priorities and customer needs.
- Handle unexpected issues such as emergency service requests, technician delays, or equipment breakdowns by adjusting schedules and reassigning tasks.
- Provide excellent customer service and address customer concerns promptly and professionally.
- Previous experience in dispatching, customer service, or a related role, ideally within the HVAC or a similar industry.
- Strong verbal and written communication skills for effective interaction with customers, technicians, and other team members.
- Excellent organizational and time-management abilities to handle multiple tasks and prioritize effectively.
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