Description
Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com
The Role:
As the Sales Engineer – APAC, you'll be at the forefront of digital innovation in one of the most dynamic regions for hospitality growth. Equipped with an intimate knowledge of hotel management and operations, you will be a key pre-sales technical expert working in close partnership with the regional Sales team. You will play a critical role in driving revenue by delivering compelling product demonstrations, translating complex customer requirements into actionable solution proposals, providing strategic guidance on Agilysys technologies and integration capabilities and helping shape how some of the world’s top hospitality brands deliver unforgettable guest experiences
This is a high-impact, customer-facing role that blends deep product knowledge, solution architecture, and consultative selling skills. You will work across all phases of the sales cycle — from discovery and qualification through solution design, proposal development, and handover to implementation.
Key Responsibilities:
Pre-Sales Engagement
- Partner with Sales Directors to understand client business needs, use cases, and key decision drivers.
- Conduct detailed discovery sessions with customers and stakeholders to map out solution fit.
- Design and articulate comprehensive technical solutions using the full Agilysys suite, with a focus on hotel PMS, Spa & Golf.
- Respond to RFPs/RFIs with detailed, technically sound submissions that meet customer requirements.
- Draft Statements of Work (SOW), architectural diagrams, integration plans, and supporting documentation.
Product Demonstration & Technical Consultation
- Deliver tailored, high-impact product demonstrations (both virtual and onsite) to decision-makers at all levels — from IT and operations to C-suite executives.
- Maintain a full working demonstration environment including the latest Agilysys releases and configurations.
- Educate customers on the value proposition of Agilysys solutions, focusing on ROI, scalability, and guest experience enhancement.
Industry Expertise & Solution Evangelism
- Act as a trusted advisor to clients and partners on hospitality technology trends and digital transformation.
- Represent Agilysys at industry events, conferences, webinars, and trade shows.
- Provide market feedback to Product and R&D teams, helping shape the product roadmap based on APAC customer needs.
Cross-Functional Collaboration
- Work closely with internal teams across Product Management, Engineering, Professional Services, and Support to ensure proposed solutions are technically feasible and aligned with delivery capabilities.
- Support handoff to the implementation team post-deal close, ensuring smooth knowledge transfer and alignment.
Other duties as required
Requirements for success:
Experience & Education
- Bachelor’s degree in hospitality or Hotel Management, or related field preferred.
- Prior experience in a Sales Engineering, Solution Consultant, or Solution Architect role in enterprise software, ideally in hospitality or adjacent industries.
- Prior experience working with boutique, large and/or multi-property hotel brands across APAC.
Technical & Domain Expertise
- Strong working knowledge of hotel systems including PMS, POS, I&P, Spa, Loyalty, and payment gateways.
- Understanding of enterprise software concepts such as APIs, relational databases, networking, security, and SaaS/cloud infrastructure.
- Experience with hospitality integrations (e.g., CRS, OTA, third-party systems) and standard data exchange protocols.
Skills & Attributes
- Outstanding presentation, negotiation, and interpersonal skills.
- Analytical mindset with a strong ability to translate business needs into technical solutions.
- Customer-first mindset, with a strong sense of ownership and accountability.
- Self-motivated, resourceful, and comfortable working in a fast-paced, matrixed global environment.
- Fluency in English required; additional APAC languages (e.g., Mandarin, Japanese, Bahasa) a strong advantage.
Other Requirements
- Willing and able to travel up to 75% across the APAC region.
- Prior experience working in multicultural environments and navigating complex sales cycles across diverse markets.
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