Senior Operations Manager – eCommerce Fulfillment Operations
AdoramaChattanooga, Tennessee, United States · Posted 15 days agoDescription
Our Story
Powering fast, reliable fulfillment for Adorama, Scuba.com and Sunny Sports, the shipping warehouse is the backbone of our e-commerce business. Distributing from two warehouses, we ensure that creators, adventurers, and enthusiasts alike get the gear they need—accurately and on time.
Whether it’s camera equipment, dive gear, or outdoor essentials, our warehouse teams handle every step of the process with precision, care, and a deep commitment to the customer experience. We don’t just ship products—we help deliver moments of inspiration, exploration, and creativity.
We’re a team that takes pride in doing things right—working together to ensure every package that leaves our warehouses reflects the quality, reliability, and service our customers expect from each of our brands.
Our Leadership Principles
- Growth Mindset: We set high standards, embrace failure, and are open to change.
- Be Customer-Centered: We focus on the end-to-end customer experience.
- Take Ownership & Dig Deeper: We are proactive, use data, and avoid shortcuts.
- Think Like a Start-Up: We move fast, stay flexible, and celebrate every win.
- Be Humble & Respectful: We assume positive intent, listen actively, and support one another.
Position Summary
This role serves as the second-in-command for the Chattanooga Distribution Center, providing day-to-day operational leadership while supporting the Senior Director of Operations in executing strategic initiatives, developing leaders, driving operational excellence, and preparing the operation for future growth and automation. The Senior Operations Manager is responsible for leading the day-to-day execution of Adorama's 238,000-square-foot eCommerce Fulfillment Distribution Center, supporting approximately 80–110 associates across inbound, inventory, fulfillment, and shipping. The role balances daily operational execution with strategic initiatives, ensuring the operation meets today's performance expectations while preparing for future growth and automation.
Key Responsibilities
Operational Leadership
- Lead Receiving, Putaway, Inventory Control, ICQC, Replenishment, Picking, Packing, and Shipping processes.
- Own and proactively plan for daily execution, labor planning, workflow, and customer commitments.
- Drive cross-functional collaboration, including shared labor management.
Operational Performance Management
- Own KPIs including SLA, RPH, labor utilization, inventory accuracy, quality, safety, throughput, and cost.
- Develop and maintain daily operational scorecards and KPI dashboards.
- Use data to drive decisions and corrective actions.
Leadership & Talent Development
- Coach and develop managers, supervisors, and team leads.
- Build accountability and succession strength.
- Create a respectful, collaborative culture with clear expectations.
Continuous Improvement
- Lead root-cause investigations.
- Standardize, document, audit, and sustain processes.
- Improve productivity, warehouse flow, and storage utilization.
Planning, Projects & Business Management
- Support annual operating plans, labor forecasting, and budgeting.
- Lead peak planning and execution.
- Lead cross-functional operational projects including process improvements, layout changes, and technology implementations.
- Support capacity planning and operational readiness.
Future Readiness
- Support warehouse automation, Goods-to-Person (GTP) initiatives, and technology adoption.
Qualifications
Required
- Minimum 8 years of progressive leadership experience in distribution or fulfillment operations, including at least 5 years in a high-volume B2C/eCommerce fulfillment environment.
- Experience leading operations through managers and supervisors.
- Strong KPI management and labor planning.
- Demonstrated project management experience leading cross-functional operational initiatives.
- Proven success developing leaders and improving operational performance.
- Strong analytical, coaching, communication, and problem-solving skills.
Preferred
- Warehouse automation or Goods-to-Person (GTP) experience.
- Lean / Six Sigma background.
- Multi-site distribution leadership.
Leadership Competencies
- Operational ownership
- Visible warehouse floor leadership
- Structured root-cause problem solving
- Data-driven decision making
- Coaching and mentoring
- Building high-performing teams
- Continuous improvement mindset
- Calm execution under pressure
Similar jobs
Est. 65,000 USD
Our StoryPowering fast, reliable fulfillment for Adorama, Scuba.com and SunnySports, the shipping warehouse is the backbone of our e-commerce business. Distributing from two warehouses, we ensure that creators, adventure…
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 85,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 85,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 85,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 85,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 65,000 EUR
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 85,000 USD
About Ubiquiti At Ubiquiti Inc., we create technology platforms for Businesses, Smart Homes, and Internet Service Providers, driven by our goal to connect everyone, everywhere. To date, Ubiquiti has shipped over 100 mill…
Est. 85,000 USD
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Senior Lead - 3PL Operations In Short As the Senior Lead of 3PL Operations, you will drive the performance and execution of our warehouse and distribution networks to serve multi-channel customers. Your strategic contrib…
Est. 55,000 USD
As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives.…
Est. 65,000 USD
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Est. 45,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 120,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 85,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 52,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 65,000 USD
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Est. 45,000 EUR
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 85,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 115,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 65,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 49,920 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 120,000 USD
Director of Operations – Services Delivery We are seeking a results-driven Director of Operations to lead service delivery in a technical, labor-intensive operating environment. This role is responsible for translating b…
Est. 140,000 USD
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Est. 115,000 USD
ABOUT US Fashion Nova is the world’s leading trend-to-market fashion and lifestyle brand with high-growth categories across its Women, Men, Kids and Beauty divisions. Renowned for delivering the most-wanted styles to mil…
Est. 115,000 USD
About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with…
Est. 65,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 45,000 USD
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…
Est. 45,000 EUR
As a member of the ShipBob Team, you will... Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle…