Workforce Planning & Scheduling Specialist
1-800 ContactsDraper, Utah, United States · Posted 8 days agoDescription
Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
If you enjoy using data to solve problems and thinking ahead to keep a fast-paced operation running smoothly, this is a great opportunity to make a meaningful impact. As a Scheduling Specialist, you’ll combine forecasting, analytics, and collaboration to make sure we have the right people in the right place at the right time across our Customer Department and Distribution Center. You’ll partner closely with Operations and Intraday teams to anticipate staffing needs, adjust plans as business needs change, and make data-driven recommendations that improve both customer and employee experiences. It’s a role where your analytical skills and ability to think proactively can directly influence operational performance and help the business stay ahead of what’s coming.
What you’ll do
- Make mid-term (1–12 weeks) staffing/scheduling adjustments using CxOne/IEX to hit SL goals, adapting to volume changes, shrink, events while balancing preferences/needs.
- Manage schedules, patterns, PTO/vacation, time off allotments, channel OUs, and schedule changes for optimal coverage, skills, compliance, and minimal disruptions in call center/distribution.
- Maintain the Long-Term Capacity Plan, reconciling 'Actuals vs. Forecast' headcount weekly to trigger hiring requests with Recruiting.
- Analyze volumes, attrition, trends, and variables (e.g., events, meetings); track/report metrics and recommend adjustments for productivity/resource optimization.
- Conduct ad hoc data pulls/analysis/forecasting for partners, using historical data, seasonality, and adherence to aid decisions.
- Communicate insights, risks, adjustments, and recommendations to leaders/management to boost efficiency, readiness, optimization, and reduce service risks.
What you'll need
- 2+ years in workforce management, operations, or call centers, emphasizing scheduling, staffing, and performance analysis.
- Experience with NICE CxOne, IEX, or similar Work Force Management platforms preferred for forecasting, scheduling, and adjustments.
- Experience modeling attrition, shrinkage, and learning curves to determine accurate new hire requirements.
- Strong analytical skills to interpret data, spot trends, conclude, and present results via Excel.
- Exceptional communication (oral, written, listening) to engage stakeholders, influence, and build relationships.
- Proficiency in Excel/Word; keen attention to detail for analysis, reporting, and optimization.
- Willingness and ability to work 3 days per week onsite as part of our hybrid work model.
Why we will love you
- Organized, self-motivated, independent with robust problem-solving.
- Leadership experience a plus, including supervision and team coordination.
- Ability to build trust/relationships, uphold confidentiality, and adapt to change positively.
- Ability to handle multiple priorities/complex projects in fast-paced settings with accuracy/efficiency.
Perks
- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
#LI-Hybrid
Similar jobs
Est. 65,000 USD
Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, awar…
Est. 124,000 USD
Who we are SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, awar…
Est. 69,450 USD
Opportunity Overview: The Senior Workforce Management Analyst position is a crucial member of the Business Planning and Workforce Management team. Your primary responsibilities will be on maximizing the utilization and b…
Est. 123,750 USD
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.T…
Est. 80,000 USD
The Account Executive serves as the primary relationship owner for a portfolio of top-tier client accounts, with a focus on client retention, strategic growth, and high-level partnership. This role is responsible for del…
Est. 43,440 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 90,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 80,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 64,550 USD
Who We Are At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We…
Est. 115,000 USD
About Us At We., we've spent decades at the intersection of technology and humanity, bridging the gap between what businesses create and how people experience those creations. We've learned that beneath even the most unr…
Est. 195,000 USD
Talkdesk is seeking a strategic and analytically rigorous Director of FP&A to support the General & Administrative function. In this high-impact role, you will serve as the primary finance business partner to G&a…
Est. 69,396 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 54,416 USD
Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team. As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery…
Est. 115,000 USD
We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment…
Est. 196,104 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 73,125 USD
About Figure Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institut…
Est. 69,395 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 86,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 85,000 USD
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and h…
Est. 155,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 123,750 USD
At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design.T…
Est. 54,416 USD
Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team. As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery…
Est. 105,250 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…
Est. 140,000 USD
About Care Access Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health service…
Est. 196,000 USD
The Healthcare Senior Solutions Engineer is a strategic expert who understands the specific needs of healthcare organizations and provides business-driven consulting to both prospective and existing customers. SEs offer…
Est. 102,500 USD
Hi, we're TechnologyAdvice. Headquartered in Nashville, Tennessee, TechnologyAdvice helps millions of B2B technology buyers make smarter decisions by providing trusted research, practical guidance, and connections to the…
Est. 112,250 USD
The CX Manager plays a critical dual role as both a trusted advisor and technical consultant to Talkdesk's most valuable customers. This individual will drive product adoption, optimize customer ROI, and ensure long-term…
Est. 140,000 USD
About us TeleTracking began with a simple but powerful belief that no one should wait for the care they need. More than a slogan, it’s a promise to continually improve healthcare. TeleTracking builds groundbreaking techn…
Caylent is an AI-first cloud services company that helps organizations turn ambitious ideas into meaningful business impact. As an AWS Premier Tier Services Partner and a charter member of Anthropic’s Claude Partner Netw…
Est. 180,000 USD
Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, p…